What are the responsibilities and job description for the Director Customer Service Order Management position at Talent Corps?
Lead the Team. Elevate the Customer Experience.
Talent Corps is hiring a Director of Customer Service & Order Management.
Great service builds lasting business. We’re looking for a hands-on leader to develop our customer service team, strengthen client relationships, and keep staffing operations running smoothly nationwide.
Talent Corps connects skilled construction tradespeople with contractors on commercial, industrial, and data center projects. You’ll help make us the staffing partner customers choose again and again.
Your Impact
- Build a strong team through coaching, clear expectations, and accountability.
- Deliver seamless service from accurate job orders to coordinated project starts.
- Keep customers coming back by anticipating needs and resolving concerns.
- Connect Sales and Recruiting to align priorities and improve handoffs.
- Shape how we grow by improving workflows and identifying opportunities to expand customer relationships.
What You Bring
- 7 years in staffing account management, customer success, or client services, including 3 years leading a team.
- Experience with TempWorks or a comparable staffing system.
- Knowledge of staffing rates, markups, timekeeping, and worksite requirements.
- Strong communication, organization, and follow-through.
- A leadership style grounded in coaching, accountability, and taking action.
Stand out with: Construction staffing experience, centralized or multi-branch operations experience, bilingual English/Spanish skills, or experience using performance data to improve service.
Ready to build a team, strengthen relationships, and make your mark? Apply today.