Chief of PACE & Senior Services Officer

Position Summary

The Chief of PACE & Senior Services Officer is responsible for the overall leadership, development, implementation, and evaluation of the Program of All-Inclusive Care for the Elderly (PACE) and related senior services.

This executive role oversees all administrative, clinical, operational, and financial aspects of the program, ensuring high-quality, coordinated care delivery for an at-risk elderly population. The position serves as the primary advisor on PACE operations and provides strategic direction to ensure compliance, sustainability, and program growth.

Program Leadership & Strategy

• Lead the planning, development, implementation, and evaluation of the PACE program.
• Establish and execute strategic plans for program startup, expansion, and service innovation.
• Develop a care delivery model tailored to the needs of the population served.
• Represent the program at community, state, and national levels to build partnerships and strengthen public relations.
• Serve as a key advisor to executive leadership on program performance and strategic direction.

Operations & Program Oversight

• Oversee all aspects of program operations, including primary care, nursing, social services, home care, transportation, nutrition, therapies, and day health services.
• Ensure effective coordination of interdisciplinary teams and integrated service delivery.
• Manage relationships and contracts with external providers and vendors.
• Lead development and oversight of policies and procedures to ensure operational excellence.
• Champion continuous improvement initiatives to enhance efficiency, quality, and participant outcomes.

Financial & Resource Management

• Ensure the financial health and sustainability of the program.
• Lead budget development, financial planning, and resource allocation.
• Monitor financial performance, identify areas of risk, and implement corrective strategies.
• Secure funding sources, including reimbursement streams and program development opportunities.

Compliance & Quality Assurance

• Ensure full compliance with all federal, state, and local regulations, including CMS requirements.
• Maintain program certification and readiness for audits and regulatory reviews.
• Oversee quality assurance programs and ensure adherence to safety, infection control, and confidentiality standards.
• Promote a culture of accountability, transparency, and continuous quality improvement.

Leadership & Talent Management

• Provide executive leadership to program staff across clinical, administrative, and operational functions.
• Oversee recruitment, hiring, training, and performance management of key personnel.
• Foster a positive, collaborative, and high-performing organizational culture.
• Ensure effective communication and alignment across departments and teams.

Technology & Innovation

• Oversee the implementation and optimization of electronic health record (EHR) systems.
• Support technology-driven solutions to improve care delivery, reporting, and operational efficiency.

Additional Responsibilities

• Ensure adherence to safety protocols, confidentiality standards, and regulatory requirements.
• Promote cultural competence and sensitivity in service delivery.
• Travel and maintain a flexible schedule as needed to support program operations.

• Directly and indirectly supervises key program personnel.
• Responsible for hiring, training, performance management, and employee development.
• Oversees workforce planning, staff performance, and organizational effectiveness.

Education & Experience

• Bachelor’s degree in healthcare administration or a related field required.
• Master’s degree in healthcare administration, business administration, nursing, social services, or a related field preferred.
• Minimum of 4 years of experience in PACE, long-term care, or a similar healthcare setting serving at-risk populations.
• Demonstrated experience in program development, strategic planning, financial management, and organizational leadership.

Skills & Competencies

• Strong leadership, management, and organizational skills.
• Proven ability to lead multidisciplinary teams and drive results.
• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and operate effectively in a dynamic environment.
• Experience with community partnerships and stakeholder engagement.

Technical Skills

• Proficiency in Microsoft Office Suite and Google Workspace.
• Experience with electronic health record (EHR) systems preferred.

Licenses & Certifications

• Valid driver’s license required.
• Current Basic Life Support (BLS/CPR) certification (or ability to obtain within 30 days of hire).

Additional Requirements

• Ability to pass background check, drug screening, and health clearance requirements.
• Compliance with immunization and public health requirements as applicable.

• Work is performed in a healthcare and office environment with moderate noise levels.
• May involve sitting for extended periods, as well as occasional standing, walking, and lifting (up to 25 lbs).
• Requires manual dexterity, clear communication, and visual acuity for administrative and operational tasks.
• May require travel and occasional evening or weekend work.