Service Manager

Service Manager – Forklift & Construction Equipment

We are seeking an experienced Service Manager to lead the service operations for a growing forklift and construction-equipment business

.
This is a hands-on leadership role responsible for managing field and shop technicians, coordinating service schedules, supporting customers, and ensuring repairs are completed safely, efficiently, and correctl

y.The ideal candidate has experience in forklift, material-handling, heavy-equipment, construction-equipment, diesel, automotive, or industrial-equipment service and knows how to lead technicians while keeping customers informed and equipment downtime to a minimu

m.
What You’ll

• DoManage daily field-service and shop-service operati
• onsSchedule and assign work to technicians based on priority, skill level, and locat
• ionMonitor open work orders, repair timelines, labor hours, and job complet
• ionSupport technicians with troubleshooting mechanical, electrical, hydraulic, and equipment-control iss
• uesReview estimates, repair recommendations, technician notes, and service documentat
• ionCoordinate with the parts department to ensure parts are available for scheduled repa
• irsCommunicate repair updates, timelines, and recommendations to custom
• ersRecruit, train, coach, and develop service technici
• ansTrack technician productivity, utilization, efficiency, and billable ho
• ursMaintain strong standards for safety, workmanship, documentation, and customer serv
• iceHelp grow service revenue, preventive-maintenance agreements, and department profitabil
• ityPartner with sales, rental, and operations teams to support customer and equipment ne

eds
What We’re Looking

• ForFive or more years of experience in forklift, material-handling, heavy-equipment, construction-equipment, diesel, automotive, or industrial-equipment ser
• vicePrevious experience leading technicians or managing a service depart
• mentStrong mechanical, electrical, hydraulic, diesel, propane, or battery-powered equipment knowl
• edgeExperience managing field-service or shop-service sched
• ulesStrong customer-service and communication sk
• illsAbility to review work orders, estimates, labor hours, and repair documenta
• tionStrong organizational, leadership, and problem-solving sk
• illsValid driver’s license and acceptable driving re

cord
Preferred Exper

• ienceForklift or material-handling equipment exper
• ienceTechnical degree or certification in diesel, automotive, heavy-equipment, or industrial-equipment r
• epairExperience with manufacturer warranties and service c
• laimsFamiliarity with OSHA requirements, lockout/tagout procedures, and equipment safety stan
• dardsExperience managing service-department revenue, margins, and performance m

etric
What We

• OfferCompetitive base
• salaryPerformance-based bonus oppor
• tunityCompany vehicle or vehicle allowance, depending on responsibi
• litiesHealth, dental, and vision ins
• urancePaid time off and paid ho
• lidaysRetiremen
• t planCompany-paid training and certific
• ationsOpportunity to lead and grow a critical part of the bu