Outpatient Case Manager - Behavioral Health

Position Summary

Make a meaningful difference in the lives of individuals navigating behavioral health challenges. As an Outpatient Case Manager, you’ll serve as a trusted partner throughout the client’s care journey—assessing needs, coordinating services, advocating for resources, monitoring progress, and helping clients build the skills and support systems needed to achieve greater wellness and independence.

You’ll collaborate with clients, families, providers, and community partners to ensure care is safe, timely, effective, efficient, equitable, and truly client-centered.

What You’ll Do

• Coordinate the full continuum of care by assessing client needs, developing service plans, implementing interventions, monitoring progress, and evaluating outcomes.
• Build meaningful client relationships through consistent contact, active listening, supportive counseling, and a strengths-based approach.
• Manage an assigned caseload while monitoring service utilization, client progress, and changing needs.
• Develop individualized treatment and service plans that promote wellness, stability, independence, and recovery.
• Coordinate essential services and resources, which may include crisis intervention, advocacy, medication monitoring, transportation assistance, financial budgeting, housing support, and referrals to community resources.
• Help clients navigate complex systems by coordinating care, sharing information appropriately, and connecting clients with the services they need.
• Monitor and document progress while determining appropriate case closure in consultation with a supervisor and/or treatment team.
• Participate actively in treatment teams, contributing observations and recommendations regarding client progress and changes in service needs.
• Maintain accurate and timely documentation that meets program, funder, credentialing, agency, and regulatory requirements.
• Provide education and support, including assisting with group education or curriculum when needed.
• Advocate for client needs and promote autonomy, empowering individuals to take an active role in their health and well-being.
• Stay current with professional standards, agency policies, protocols, regulations, and required training.
• Perform other duties as assigned.

What You Bring

We’re looking for someone who is organized, compassionate, resourceful, and comfortable balancing multiple priorities. The ideal candidate is able to connect with people from diverse backgrounds while navigating complex care needs with professionalism and empathy.

Required Knowledge, Skills & Abilities

• Ability to learn and apply case management principles, healthcare management practices, and reimbursement requirements.
• Strong organizational and time-management skills with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• Ability to establish positive working relationships with a wide variety of clients, families, professionals, and community partners.
• Strong problem-solving skills and the ability to multitask effectively.
• Ability to use technology and electronic service documentation systems.
• Basic computer proficiency, including the ability to navigate Microsoft applications such as Word, Outlook, Excel, Teams, and PowerPoint.

Job Requirements

• Associate’s degree in Behavioral Science or a related field, or equivalent work experience as permitted or required by applicable regulatory bodies.
• Valid driver’s license and current auto insurance.

Essential Functions & Physical Demands

This position may involve:

• Driving: Regular driving in accordance with assigned job duties.
• Mobility: Occasional standing and walking; occasional to frequent sitting.
• Gross Mobility: Rare climbing or crawling; infrequent balancing, stooping, kneeling, or crouching.
• Reaching & Handling: Frequent to constant reaching and handling.
• Sensory Requirements:
  • Rare tasting/smelling.
  • Infrequent use of color vision.
  • Occasional use of far visual acuity, depth perception, and field of vision.
  • Frequent use of near and mid-range visual acuity and visual accommodation.
  • Frequent to constant talking.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.