Case Manager

Help People Find Stability. Build Independence. Create Brighter Futures.

Do you have a passion for helping people overcome barriers, access essential resources, and build a foundation for long-term stability? Join our team as a Housing Case Manager and make a meaningful difference in the lives of individuals working toward safe, stable housing and greater independence.

As a Housing Case Manager, you will serve as a trusted partner and advocate, helping clients navigate housing challenges, connect with community resources, strengthen life skills, and work toward their personal goals. Through compassionate support, individualized service planning, and community-based engagement, you will empower clients to overcome obstacles and take meaningful steps toward a more stable future.

If you are organized, resourceful, and motivated by helping others succeed, this is an opportunity to turn your passion for service into a lasting impact.

Position Summary

The Housing Case Manager coordinates and supports the full client care cycle, including assessment, service planning, implementation, monitoring, and evaluation. This role focuses on identifying client needs, connecting individuals with appropriate housing and community resources, and providing ongoing support to promote housing stability, financial wellness, self-sufficiency, and overall well-being.

Working under minimal supervision, the Housing Case Manager delivers services that are safe, timely, effective, equitable, and client-centered while ensuring compliance with agency policies, program requirements, and applicable regulatory standards.

What You’ll Do

Support Housing Stability and Client Success

• Build trusting, supportive relationships with clients to understand their needs, strengths, challenges, and personal goals.
• Maintain regular contact with assigned clients to monitor progress, assess changing needs, and promote continued engagement in services.
• Assist clients with identifying housing options, navigating housing-related challenges, and accessing available housing assistance and community resources.
• Provide transportation assistance, as appropriate, to help clients access essential services and resources.
• Help clients develop practical skills that support greater independence, stability, and successful community living.
• Meet clients in community-based settings to provide accessible, responsive, and individualized support.

Develop Individualized Service Plans

• Conduct client assessments and identify appropriate services, resources, and support strategies.
• Develop and implement individualized treatment or service plans that reflect each client's needs, strengths, preferences, and goals.
• Coordinate services and share relevant information with appropriate providers to support continuity of care.
• Monitor service plan progress, evaluate outcomes, and adjust interventions as client needs evolve.
• Manage assigned cases, review progress, and recommend case closure or changes in service status in consultation with a supervisor, as appropriate.
• Maintain an organized caseload and support effective service utilization.

Empower Clients Through Advocacy and Resource Connection

• Advocate for clients as they navigate housing systems, healthcare services, and other community-based supports.
• Connect clients with housing programs, financial assistance, healthcare providers, social services, and other resources based on their individual needs.
• Provide supportive counseling, crisis intervention, and problem-solving assistance within the scope of the role.
• Help clients strengthen budgeting skills, improve financial wellness, and work toward greater financial independence.
• Support medication monitoring, when appropriate to the role, program requirements, and established protocols.
• Encourage self-advocacy, informed decision-making, and progress toward individualized goals.

Collaborate and Coordinate Care

• Work collaboratively with supervisors, treatment teams, service providers, and community partners to address client needs.
• Participate in treatment team meetings and contribute recommendations regarding client progress, service needs, and changes in status.
• Coordinate referrals, facilitate communication among providers, and help clients navigate multiple services and systems.
• Assist with developing or delivering educational materials, life-skills instruction, and group curriculum when needed.
• Identify barriers to progress and work with clients and team members to develop practical solutions.

Maintain Accurate Documentation and Professional Standards

• Complete timely, accurate, and thorough documentation of client contacts, assessments, service plans, interventions, and outcomes.
• Ensure records meet agency, program, funding, accreditation, and credentialing requirements.
• Follow applicable professional standards, agency policies, protocols, rules, and regulations.
• Complete all required agency, accrediting body, and funder training.
• Protect client confidentiality and maintain appropriate professional boundaries.
• Perform other duties as assigned.

What You’ll Bring to the Team

We are looking for someone who is compassionate, dependable, organized, and committed to helping people overcome barriers to housing stability and independence.

Required Knowledge, Skills, and Abilities

• Strong organizational and time-management skills, with the ability to manage an active caseload and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to build positive working relationships with people from diverse backgrounds and life experiences.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to manage multiple responsibilities while prioritizing urgent client needs.
• Willingness and ability to learn case management principles, healthcare management practices, and applicable reimbursement requirements.
• Ability to use technology and electronic service documentation systems to maintain accurate client records.
• Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A client-centered approach that promotes dignity, respect, accountability, and self-determination.

Minimum Qualifications

• Associate degree in behavioral science or a related field, or equivalent work experience when permitted by applicable regulatory requirements.
• Valid driver's license and current automobile insurance.
• Ability to travel within the community as required to meet client and program needs.

Essential Functions and Physical Demands

This position involves office-based responsibilities and community-based work to support clients in accessing services and achieving their goals.

Positional Requirements

• Driving in accordance with assigned job duties.
• Occasional standing and walking.
• Occasional to frequent sitting.

Gross Mobility

• Frequent to constant reaching and handling.
• Infrequent balancing, stooping, kneeling, or crouching.
• Rare climbing or crawling.

Sensory Requirements

• Frequent to constant talking.
• Frequent near- and midrange visual acuity and visual accommodation.
• Occasional far visual acuity, depth perception, and field-of-vision demands.
• Infrequent use of color vision.
• Rare tasting or smelling.

Make a Difference That Matters

Stable housing can be an important foundation for health, personal growth, and long-term independence. As a Housing Case Manager, you will help clients navigate challenges, connect with meaningful resources, and take practical steps toward a more secure future.

If you are passionate about helping others, enjoy solving problems, and want to be part of a team that makes a difference in the community, we encourage you to apply.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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