Administrative Specialist - Behavioral Health

Position Summary: 

Handles administrative tasks primarily aimed at running insurance verification, uploading supporting documentation, making changes to incorrect insurance information, and assisting error resolution

Position Description:

• Run insurance verification to assure coverage across all programs
• Uploading supporting documentation into Electronic Health Record (HER)
• Make changes to any incorrect and/or lapsed insurances and submit proper documentation for corrections
• Assist with error resolution for activities with no payers 
• Provide follow up and assistance for more detail/complex insurance situations
• Work with outpatient site staff to ensure proper insurance is collected at time of service
• Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills
• Strong customer service skills 
• Strong attention to detail with excellent organization and time management skills; ability to multitask.
• Intermediate computer skills; knowledge of Electronic Health Record (HER); experience with insurance 
• Adhere to acceptable professional/clinical boundaries and confidentiality 
• Intermediate administrative clerical skills (e.g. general office duties, reception and record keeping) 
• Highly self-motivated and able to work proactively both independently and as a team

Job Requirements:

• High School Diploma or equivalent
• Minimum of 1 year experience in Insurance Verification

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Infrequent standing and walking. Frequent to constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.