What are the responsibilities and job description for the Implementation Manager position at Takt?
Role Overview
Takt builds software that enables some of the world’s largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.
We are looking for a driven, detail-oriented Implementation Manager to join Takt’s Customer Success organization and own the delivery of customer implementations from kickoff through go-live and hypercare.
This role is responsible for end-to-end implementation execution, ensuring customers are successfully onboarded to the Takt platform on time, with high quality, and aligned to the agreed solution design. Implementation Managers are hands-on operators who thrive in complex, cross-functional environments and take pride in delivering predictable, high-quality launches.
This role is delivery-focused, not account management or long-term customer ownership. Post-hypercare, accounts transition to Customer Success for ongoing growth and care.
This role is located in our Reston, VA office and may require up to 50% travel.
What You’ll Be Doing
Own Implementation Delivery
- Own end-to-end implementation delivery from project kickoff through go-live and ~30 days of hypercare
- Manage project plans, timelines, risks, dependencies, and task execution
- Drive on-time, high-quality launches aligned to the agreed scope and solution design
Platform Configuration & Onboarding
- Configure Takt platform features, workflows, and operational structures based on the approved solution design
- Lead customer onboarding activities including data setup, configuration validation, and readiness checks
- Ensure configurations align to customer operational realities and Takt best practices
Integration Coordination
- Coordinate integration setup and validation with internal teams and customer IT stakeholders
- Track integration progress, dependencies, and risks to prevent downstream delays
- Support testing, validation, and go-live readiness for integrations within scope
Customer Readiness & Go-Live
- Prepare customers for launch through readiness activities and training coordination
- Ensure stakeholders understand launch expectations, success criteria, and next steps
- Lead go-live execution and stabilization during hypercare in partnership with Account Management
Cross-Functional Collaboration
- Partner closely with Solution Design, Product, Engineering, and Customer Success teams
- Ensure clean handoffs into and out of Implementation
- Provide feedback loops to internal teams to improve implementation quality and efficiency
What You Should Have
- BA/BS degree or equivalent experience
- 3–6 years of experience in Implementation, Professional Services, Consulting, or Customer Success delivery roles within a SaaS environment
- Strong project management skills with the ability to manage multiple concurrent implementations
- Experience configuring SaaS platforms and guiding customers through structured onboarding
- Comfort working with technical and non-technical stakeholders across customer and internal teams
- Ability to bring structure to ambiguous situations and drive execution to completion
- Strong written and verbal communication skills
Nice to Have
- Experience in supply chain, logistics, warehousing, or labor management system.
- Familiarity with integrations, APIs, or data workflows (hands-on development not required)
- Experience supporting enterprise or multi-site customers
- Experience coordinating training or operational readiness programs
- Familiarity with tools such as Linear, HubSpot, Zendesk, Jira, or similar systems
How Success Is Measured
- On-time, on-scope implementation delivery
- Time to onboard and go-live
- Launch quality and post–go-live stability
- Customer satisfaction at launch
- Reduction in post–go-live issues and rework
Our Commitment to Inclusion
Ensuring a diverse and inclusive workplace where we learn from each other is core to Takt’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.
Please note that visa sponsorship is not available for this position.
Misc
- A portion of Total Compensation is variable and intended to reward based on the lifecycle of the product