What are the responsibilities and job description for the Sr Installation Field Engineer position at take2it?
Job Title
Sr Installation Field Engineer
Overview
We are seeking a technically skilled and people-friendly Sr Installation Field Engineer to support the VA’s Electronic Health Record Modernization (EHRM) deployment and training initiatives. In this role, you will oversee onsite technicians, manage hardware and network configurations, and ensure seamless installation and support across multiple training sites. The position involves frequent travel, including driving and occasional air travel, to various locations, with the opportunity to work onsite when not traveling. If you thrive in dynamic environments, enjoy problem-solving, and take pride in delivering excellent customer service, this role offers a rewarding opportunity to make a meaningful impact.
Education Requirements
A bachelor’s degree in computer science, Information Systems, Information Technology, or a related field is required, along with 10 years of relevant experience. Alternatively, candidates with 18 years of experience in lieu of a degree will also be considered.
Clearance Requirements
This role requires a Public Trust clearance. Candidates must be able to obtain and maintain this clearance, which requires U.S. citizenship.
Work Arrangement
This is a on-site position.
Responsibilities & Qualifications
- 5 years of experience with designing, analyzing, configuring, or troubleshooting IP networks
- Experience in managing technical teams
- Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
- Experience with network hardware - Install, Configuration, Management, and Issue Resolution
- Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
- Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
- Possession of excellent written and verbal communication skills
- Experience writing reports/deliverables
- Familiar with network technologies analyzing network traffic and determining network issues
- Able to travel up to 50% of the time and meet travel requirements
- Must have personal transportation available during work hours
- Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree
Desired Skills
- Possession of strong critical thinking and error assessment capabilities
- Public Trust Clearance
- Experience with Microsoft windows desktop deployments
- Experience as IT helpdesk Tier 2