ServiceNow Developer

Overview
This role requires a talented and driven ServiceNow Developer with hands-on expertise in the DevOps Change Velocity module, particularly with experience integrating ServiceNow and GitLab. The ideal candidate will design, configure, test, and optimize workflows enabling automated change management and DevOps best practices across the enterprise. The role involves designing, configuring, and implementing automation solutions in ServiceNow, with significant expertise in handling multiple complex work assignments, where innovation and originality are key. The candidate should have an in-depth understanding of ServiceNow concepts, processes, and best practices, performing development tasks under minimal supervision.

Education & Certification Requirements
A bachelor's degree in Computer Science, Information Technology, or a related field is required, or equivalent work experience. Relevant certifications such as ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA) are preferred.

Clearance Requirements
Secret clearance is required for this role.

Onsite Requirements
This position is remote, allowing work from any location with a focus on remote engagement.

Responsibilities

• Design and implement robust solutions for the ServiceNow DevOps Change Velocity module, aligning with industry best practices and organizational requirements.
• Develop and maintain seamless integrations between ServiceNow and GitLab, ensuring real-time visibility and automated workflows for code changes, CI/CD pipelines, and change approvals.
• Configure and customize ServiceNow DevOps Change Velocity policies, triggers, and automation to streamline change management, reduce manual intervention, and enable continuous delivery.
• Collaborate with DevOps engineers, application teams, and ServiceNow administrators to gather requirements, resolve issues, and deliver high-value solutions.
• Align application data to the Common Service Data Model (CSDM) and import data into the Configuration Management Database (CMDB).
• Develop technical documentation, integration guides, and user training materials to support adoption and knowledge transfer.
• Develop and execute test scripts to ensure the functionality and performance of ServiceNow applications.
• Conduct User Acceptance Testing (UAT) to validate solutions with end-users and gather feedback for improvements.
• Diagnose and resolve technical issues related to ServiceNow and DevOps processes.
• Collaborate with developers and automation engineers to ensure smooth integration and deployment of new functionalities.
• Contribute to key deliverables and performance metrics, ensuring they are met efficiently and effectively.

Qualifications

• US Secret Clearance
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• In-depth knowledge of the ServiceNow platform and its modules, including DevOps Change Velocity, ITSM, ITOM, SPM, and PPM.
• Experience as a ServiceNow Developer, with a focus on module configurations and integrations.
• In-depth knowledge of ServiceNow development, particularly DevOps Change Velocity.
• Familiarity with Agile methodology and software development lifecycle.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified System Administrator (CSA).
• Strong problem-solving and analytical skills.
• Strong communication and collaboration skills, both written and verbal.
• Ability to manage multiple tasks and priorities.

Desired Skills

• Experience with CI/CD tools such as Jenkins and GitLab.
• Familiarity with ITIL processes and frameworks.
• Experience with ServiceNow IT Service Management (ITSM) implementation.