What are the responsibilities and job description for the Customer Service Engineer position at take2it?
Overview:
As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.
Requirements:
Nice If You Have:
As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.
Requirements:
- Minimum of 1-year experience in imaging and installing computer equipment.
- Must be able to unpack/re-pack, move, and install palettes of IT equipment with each item weighing up to 50 pounds with no restrictions.
- This position is fully on-site and requires ability to travel up to other VA site locations/offices and meet travel requirements.
- NOTE: Site travel is generally expected to be short trips but may extend up to 1-4 weeks at a time. Travel may be by plane or vehicle. You must be able to drive safely and navigate a variety of routes and possess a valid driver’s license. When not on travel the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks.
- Must have personal transportation available during work hours.
- Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
- Will frequently need to be able to push carts carrying equipment.
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
- Experience with conducting routine system administration tasks and logging data in system admin logs.
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems.
- Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service.
- HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience.
Nice If You Have:
- Experience with the ServiceNow ticketing system a plus.
- Experience with the VA
- Public Trust clearance