Freelance Event Guest Communications Manager (U.S. Based) - Washington D.C. Project

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

TAIT is looking for experienced Freelance Event Guest Communications Managers (U.S.-based) to support a major project taking place on-site in Washington, DC from mid August to late October 2026, with remote work beginning June 2026. Travel and accommodations will be provided for on site time.

This is a temporary contract role, not a full-time staff position.

Position Purpose:
The Freelance Guest Communications Manager is responsible for all guest-facing communications for the event, ensuring clear, consistent, and timely messaging across pre-arrival, on-site, and post-visit touchpoints. Reporting to the Guest Services Producer, this role aligns communications with operational plans and supports real-time updates during live event days.

Responsibilities:

• Develop and manage end-to-end guest communication strategy
• Write and approve all guest-facing messaging (email, SMS, FAQs, web
• Coordinate messaging with ticketing, operations, and Guest Services teams
• Manage real-time guest alerts and operational updates during live days
• Ensure consistent tone, clarity, and brand alignment across all channels
• Create standard templates for key guest scenarios (delays, entry, accessibility)
• Oversee automated messaging triggers with ticketing platforms
• Maintain and update guest FAQ and information hub
• Support crisis communications and incident-related messaging
• Monitor guest feedback to identify communication gaps
• Coordinate signage and digital wayfinding content with ops teams
• Ensure accessibility compliance across all communications
• Prepare daily comms briefs for live operations teams
• Track and improve communication performance post-event
• This role in particular does have fluidity to it and may vary based on project needs.

Position Requirements:

• 3 years of event management, production, or related experience; Bachelor's degree preferred.
• Exceptional verbal and written communication skills.
• Strong project management and budget management abilities.
• Highly organized with a detail‑driven, proactive approach.
• Proficient with Microsoft Office, Google Workspace, Airtable, and similar tools.
• Positive, solutions-oriented attitude with the ability to work under pressure.
• Flexibility to work nights, weekends, and irregular hours based on event needs.
• Ability to work independently while collaborating closely with cross-functional teams.
• Professionalism, discretion, and tact when handling sensitive information.

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.