What are the responsibilities and job description for the Freelance Event Guest Communications Manager (U.S. Based) - Washington D.C. Project position at Page No Longer Active?
TAIT is looking for experienced Freelance Event Guest Communications Managers (U.S.-based) to support a major project taking place on-site in Washington, DC from mid August to late October 2026, with remote work beginning June 2026. Travel and accommodations will be provided for on site time.
This is a temporary contract role, not a full-time staff position.
Position Purpose:
The Freelance Guest Communications Manager is responsible for all guest-facing communications for the event, ensuring clear, consistent, and timely messaging across pre-arrival, on-site, and post-visit touchpoints. Reporting to the Guest Services Producer, this role aligns communications with operational plans and supports real-time updates during live event days.
Responsibilities:
This is a temporary contract role, not a full-time staff position.
Position Purpose:
The Freelance Guest Communications Manager is responsible for all guest-facing communications for the event, ensuring clear, consistent, and timely messaging across pre-arrival, on-site, and post-visit touchpoints. Reporting to the Guest Services Producer, this role aligns communications with operational plans and supports real-time updates during live event days.
Responsibilities:
- Develop and manage end-to-end guest communication strategy
- Write and approve all guest-facing messaging (email, SMS, FAQs, web
- Coordinate messaging with ticketing, operations, and Guest Services teams
- Manage real-time guest alerts and operational updates during live days
- Ensure consistent tone, clarity, and brand alignment across all channels
- Create standard templates for key guest scenarios (delays, entry, accessibility)
- Oversee automated messaging triggers with ticketing platforms
- Maintain and update guest FAQ and information hub
- Support crisis communications and incident-related messaging
- Monitor guest feedback to identify communication gaps
- Coordinate signage and digital wayfinding content with ops teams
- Ensure accessibility compliance across all communications
- Prepare daily comms briefs for live operations teams
- Track and improve communication performance post-event
- This role in particular does have fluidity to it and may vary based on project needs.
- 3 years of event management, production, or related experience; Bachelor's degree preferred.
- Exceptional verbal and written communication skills.
- Strong project management and budget management abilities.
- Highly organized with a detail‑driven, proactive approach.
- Proficient with Microsoft Office, Google Workspace, Airtable, and similar tools.
- Positive, solutions-oriented attitude with the ability to work under pressure.
- Flexibility to work nights, weekends, and irregular hours based on event needs.
- Ability to work independently while collaborating closely with cross-functional teams.
- Professionalism, discretion, and tact when handling sensitive information.