Senior Customer Support Engineer

We Go Beyond for A Safer World

Te Tūranga - The Role

Senior Customer Support Engineer

Tait Communications is seeking a Senior Customer Support Engineer to join our Christchurch headquarters on a permanent basis. While this role is targeted at a senior level, we welcome applications from candidates with skills ranging from junior to specialist level if you have the technical expertise and capability to meet our needs.

As a key member of the Level 3 Support Services team, you will be a leading technical resource, providing advanced support and guidance to Tait teams and customers worldwide through remote communication channels and, when required, on-site support.

This role requires a broad and well-developed technical skill set. You will operate and configure complex radio systems, diagnose issues at the operating system level, and serve as a Subject Matter Expert (SME) for our products and services.

Key Responsibilities:

• Provide third-level technical support for advanced radio systems and EnableFleet solutions deployed in customer environments.
• Troubleshoot issues across EnableFleet applications, supporting platforms, and DMR/P25 radio systems.
• Support configuration and operation of DMR and P25 systems where required for EnableFleet functionality.
• Work with engineering and product teams to investigate complex issues and support resolution.
• Deliver highquality, customerfocused technical outcomes and mentor other engineers.
• Participate in oncall support and international engagement as required.

Ō pūkenga - About You

To succeed in this role, you will have a degree, diploma, or certification in engineering (or equivalent industry experience).

You will also bring:

• Experience supporting DMR and/or P25 digital radio terminals and systems, with sufficient understanding of LMR environments to diagnose software, configuration, and system-level issues.
• Experience supporting complex software-driven systems, such as cloud-connected platforms, client-server applications, or enterprise device management solutions.
• Strong technical troubleshooting and diagnostic skills, including the ability to analyse large and complex log files from multiple components to identify root causes across distributed systems.
• Practical experience using network and protocol analysis tools (e.g. Wireshark) to investigate application, service, and transport-level behaviour over IP networks.
• Exposure to or experience with systems integration involving hardware, software, and backend services (e.g. over-the-air update platforms, device provisioning, firmware distribution, or management systems).
• Basic scripting or automation capability (e.g. PowerShell, Python, or similar), used to assist with log analysis, data extraction, or repeatable diagnostic workflows.
• Experience working with or supporting cloud-based and/or onpremises platforms, including understanding of how desktop applications, web interfaces, and backend services interact.
• A structured, methodical approach to testing, fault isolation, and issue reproduction, with the ability to provide clear diagnostic evidence to development and engineering teams.
• Familiarity with ITIL service management principles and operating effectively within an incident, problem, and escalation-driven support environment (preferred).

Ngā painga - What's in it for you?

At Tait Communications, we are committed to creating a supportive and rewarding work environment. Our values, Commitment to Listen, Courage to Act, and Integrity to Deliver guide how we work together to make a real difference for communities and families.

We invest in our people and support a high-performance culture through:

• Comprehensive health and wellbeing benefits, including health insurance afyter 12 months, flu vaccinations, and extra sick leave in your first year.
• Modern office facilities with on-site parking, a gym, and a café.
• Recognition for long service and commitment.
• An active social club to balance work and fun.

Ko wai mātou - About Us

For over 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers worldwide. Founded in Christchurch by Sir Angus Tait, we have grown into a global company with a reputation for delivering innovative solutions that make a real difference.

Our people are at the heart of what we do. We value creativity, expertise, and a genuine commitment to delivering results that matter for our customers. At Tait, you'll join a team that supports your growth and development while working on solutions that have a tangible impact on communities.

Ko koe pea tēnei? - Sound like your kind of role?

If you're ready to take the next step in your career and join a high-performing team committed to delivering great results, we want to hear from you.

Please submit your CV and cover letter today. Applications will be reviewed as they are received. If you would like your CV to be removed from consideration, please contact us directly.

Applications close: Sunday 26th April 2026

For more information about Tait Communications and our products, please visit our website: www.taitcommunications.com