What are the responsibilities and job description for the Pet Care Receptionist & Client Services Specialist position at Tailored Pet Services?
Love turning inquiries into loyal clients—and hanging out with pups along the way?
If you excel at relationship-building, following up on leads, providing exceptional front-desk support, and love the idea of wearing casual attire to work every single day, we want to hear from you!
Four-Legged Fun Zone is searching for a dynamic Pet Care Receptionist & Client Services Specialist to help drive growth for our busy dog daycare and grooming facility. You'll proactively follow up with pet parents who have expressed interest in our services, help them schedule daycare visits and grooming appointments, and ensure every client receives an exceptional experience from their very first interaction.
What You’ll Be Doing:
- Convert Inquiries into Bookings: Connect with warm prospective clients via phone, text, and email to schedule facility tours, enroll dogs in daycare, and book grooming services.
- Provide Exceptional Client Care: Warmly welcome owners and dogs at the front desk, answer incoming questions, process appointments, and manage client records in our database.
- Capture Fun Media Content: Take quick breaks from the desk to snap photos and record engaging short videos of our playgroups for our social media channels!
- Maintain Front-Desk & Pet Care Operations: Keep client communications organized, manage check-ins/check-outs, safely leash and walk dogs weighing up to 175 lbs between the front desk and playrooms/grooming salon, and provide break coverage by supervising playgroups of up to 15 dogs.
Who You Are:
- Solutions-Oriented: You enjoy understanding pet parents' challenges, helping them find the right care for their dogs, and proactively following through to ensure their needs are met.
- Exceptional Communicator: Friendly, articulate, and comfortable interacting with clients over the phone, in writing, or face-to-face.
- Tech-Savvy & Organized: Quick to learn computer software, meticulous about client records, and committed to completing every task and follow-up without repeated reminders.
- Full-Time Availability: Available to work on-site Monday through Friday, 9:30 AM – 6:00 PM.
- Local Resident: Located within roughly 15 minutes of our facility at 6628 Evergreen Way, Everett, WA, ensuring an easy, reliable daily commute.
- Dog Lover: Enthusiastic about working in an upbeat environment surrounded by furry friends!
- Casual Comfort: Thrilled to ditch formal office wear for jeans and sneakers daily!
Ready to Join Our Team?
Submit your resume and complete our application today to show us why you’re the ideal candidate for our Pet Care Receptionist & Client Services team!