Experienced Home Health Scheduler / Staffing Coordinator

We are seeking an experienced Home Health Scheduler / Staffing Coordinator to join our growing non-skilled home care agency. This position is responsible for managing daily caregiver schedules, ensuring client visits are staffed appropriately, and maintaining efficient scheduling operations in a fast-paced home care environment.

The ideal candidate has previous experience scheduling caregivers in a home health or home care setting and understands the importance of continuity of care, caregiver availability, client needs, Medicaid requirements, service authorizations, and geographic scheduling.

This role requires a highly organized, detail-oriented, and proactive professional who can anticipate staffing challenges, solve problems quickly, and maintain accurate schedules while delivering excellent service to clients and caregivers.

Key ResponsibilitiesHome Care Scheduling Operations

• Manage daily caregiver schedules, assignments, and coverage needs
• Coordinate caregiver assignments based on client needs, availability, qualifications, and geographic location
• Monitor open shifts and proactively secure coverage
• Handle call-outs, schedule changes, cancellations, and urgent staffing needs
• Maintain continuity of care by matching caregivers consistently with clients
• Ensure schedules are accurate, updated, and communicated timely

Medicaid & Home Care Compliance

• Understand Medicaid home care scheduling requirements and service authorizations
• Ensure scheduled hours align with approved client service plans
• Maintain awareness of scheduling requirements related to EVV and payer expectations
• Monitor missed visits, schedule changes, and documentation requirements
• Support compliance with agency policies and applicable state guidelines

Workflow & Process Management

• Follow established scheduling workflows and operational processes
• Maintain accurate caregiver availability, time-off requests, and scheduling records
• Identify scheduling issues and resolve problems before they impact client care
• Communicate scheduling concerns and trends to leadership
• Assist with improving scheduling efficiency and operational workflows

Geographic Scheduling Management

• Optimize caregiver schedules based on client locations and service areas
• Understand travel time and geographic considerations when assigning caregivers
• Create efficient schedules that support caregiver retention and reliable client coverage
• Identify opportunities to improve route efficiency and staffing coverage

Communication & Team Collaboration

• Serve as the primary scheduling contact for caregivers and internal teams
• Communicate professionally and effectively with caregivers regarding assignments and expectations
• Collaborate with the Clinical Supervisor regarding client needs and caregiver concerns
• Partner with leadership to address staffing challenges and operational needs

Ideal Candidate Will Be:

• Proactive and solution-focused
• Able to work effectively in a fast-paced environment
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities simultaneously
• Able to make quick decisions and adjust schedules as needs change
• A strong communicator who builds positive relationships with caregivers and clients

Qualifications

• Minimum of 2–3 years of scheduling experience in home health, home care, personal care services, or a related healthcare environment
• Experience scheduling CNAs, caregivers, or personal care attendants preferred
• Knowledge of Medicaid home care operations preferred
• Understanding of EVV systems and scheduling software preferred
• Strong understanding of caregiver staffing workflows and client service coordination
• Excellent communication, problem-solving, and organizational skills

Preferred Experience

• Experience with home care scheduling platforms such as AxisCare, HHAeXchange, WellSky, or similar systems
• Experience managing schedules for Medicaid-funded clients
• Experience working in a high-volume home care environment

Our C.A.R.E. Values

Compassion
We support clients, caregivers, and families with empathy and professionalism.

Accountability
We take ownership of schedules, commitments, and service expectations.

Respect
We communicate with dignity and value every member of our team.

Excellence
We continuously improve our processes to provide dependable, high-quality care.

Why Join Our Team?

Join a growing home care organization where your work directly impacts client satisfaction, caregiver success, and operational excellence. This role is essential in ensuring clients receive reliable care and caregivers have the support they need to succeed.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $25