What are the responsibilities and job description for the Customer Service Assistant position at Tageos?
.... Passionate about serving customers?
...Enjoy a team-based culture?
...Looking for opportunities to learn and grow?
Then you should consider joining Tageos, Inc. We are a global, high-tech RFID manufacturer located in Fletcher, NC. This is an extreme growth industry that allows us to offer you a great job today and lots of growth opportunities.
Position: Customer Service Assistant
Job Type: Full time hourly position
What's in it for you:
- The opportunity to be part of a high-tech growth industry.
- Join/help develop a brand-new team and help shape our future.
- Opportunities to develop yourself in a multi-disciplinary role, supporting our US sales team.
- Attractive compensation package with regular reviews and growth potential based on your performance and achievements.
- Outstanding benefits package including Medical, Dental, Vision, Life insurance, Disability, 401k match & generous vacation policy.
Who is a great fit:
- Someone who strives to exceed customer expectations.
- Self-motivated/enthusiastic people.
- Someone who enjoys working with a team.
- People with a strong work ethic and commitment to excellence.
- Someone who likes to problem solve at work.
- Someone who wants to learn and grow.
Responsibilities:
- Receive and record sales and sample orders
- Communicate with customers about their orders and shipping plan (order confirmation, lead-time, delays, etc.)
- Prepare and send shipping documents (packing list, invoice, etc.)
- Coordinate order preparation with the logistics department and follow-up the weekly preparation plan
- Track shipments, collect and archive transport documents
- Take part in return management process
- Enter and update the customer database in the ERP
- Record activity data for reporting purposes (transport, orders, etc.)
- Knowledge of Incoterms
Skill Requirements:
- Excellent time management and prioritization skills, with the ability to work effectively to tight deadlines in a fast-paced environment.
- Stable, independent, and able to handle multi-tasking, customer focused.
- Good organizational and process management skills.
- Team spirit, adaptability on a fast-growing company.
- Good written & spoken English
- Good MS Office (Outlook, Excel, Word, PowerPoint) skills and ERP skills
Qualifications:
- 3 -years’ experience in sales administrative support, delivery handling and order processing.
- Successful Drug and Background test.
This is your opportunity to be part of something from the very beginning and grow as we grow!!
Apply now to find out more!
Job Type: Full-time
Pay: Up to $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- logistics: 2 years (Required)
- Incoterms: 2 years (Required)
Ability to Commute:
- Fletcher, NC 28732 (Required)
Work Location: In person
Salary : $24