Patient Account Manager

Position Summary

The Supervisor of Patient Accounts provides assistance with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. This role compiles and analyzes statistical data to measure and explain staff performance, accounts receivable, and progress toward financial targets. The Supervisor identifies trends and recommends process improvements to enhance workflows, expand staff training and skills, advance productivity, and support department goals. This position also provides technical guidance and assistance to Revenue Cycle staff on complex billing, payment, and follow-up activities.

Key Responsibilitie

• sEnsure accounts are billed and followed up accurately, timely, and in a compliant manner
• .Resolve routine questions and issues presented by support staff, escalating more complex matters as appropriate
• .Assist with updating policies and procedures as necessary
• .Develop and implement processes, procedures, and controls to identify and address discrepancies associated with third-party payments received
• .Compile and organize weekly statistical data related to staff productivity and quality performance
• .Identify and communicate positive and negative trends to leadership
• .Participate in and support employee performance discussions
• .Assist with developing and conducting training for applications and staff
• .Maintain training materials, job aids, competencies, and training records
• .Remain current on billing and reimbursement regulations and standards to ensure compliance with governmental and third-party payer requirements
• .Share knowledge with staff through verbal and written communication
• .Ensure managed care contract terms and conditions are followed by support staff and contracted parties
• .Lead and participate in payer meetings to communicate and resolve billing and reimbursement issues
• .Assist leadership in preparing meeting materials and reports
• .Monitor the performance of outside agencies, including reconciling inventories and invoices
• .Serve as a point of escalation for issues involving vendor partnerships
• .Assist with recruiting, onboarding, training, evaluations, and employee counseling
• .Prepare departmental and ad hoc reports as requested
• .Participate in special projects and initiatives
• .Keep leadership informed regarding departmental performance and operations
• .Develop and submit departmental goals and objectives as required
• .Attend educational programs and activities to maintain current knowledge and expertise
• .Supervise and control billing activities to all third-party agencies
• .Review, complete, and prepare the Medicare Credit Balance Report on a quarterly basis
• .Review pre-collection reports and assist with preparation of accounts for transfer to bad debt collection agencies
• .Review trial balance reports to monitor staff performance and account adjustments
• .Ensure compliance with all financial assistance policies and regulations
• .Perform other related duties as assigned

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Required Qualificatio

• nsHigh School Diploma or GE
• D.Minimum of three (3) years of previous patient accounts experienc
• e.Knowledge of hospital billing, insurance reimbursement, and third-party billin
• g.Ability to use basic office equipment and computer system
• s.Ability to communicate effectively in English, both verbally and in writin
• g.Ability to maintain confidentiality and professionalis
• m.Effective communication and customer service skill

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Preferred Qualificati

• onsAssociate Degree in Business, Healthcare Administration, Accounting, or a related fie
• ld.Medical terminology knowled
• ge.Leadership or supervisory experience within a Revenue Cycle or Patient Accounts environme

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Core Competen

• ciesAbility to cooperate and work effectively with oth
• ers.Strong written and verbal communication ski
• lls.Integrity and discretion when handling confidential informat
• ion.Ability to maintain composure under press
• ure.Strong analytical and problem-solving ski