Director of Patient Services

About the Role

We are seeking an experienced RN Clinical Director to lead hospice patient care services for a high-volume outpatient hospice location. This position oversees all clinical operations, ensures regulatory compliance, and provides leadership to an interdisciplinary care team. The ideal candidate is a hands-on, collaborative leader who is ready to mentor staff, drive quality care, and grow a strong, service-oriented culture.

This is the lead role for the office; candidates must be confident managing a large census and diverse team with limited onsite executive oversight.

Key Details

• Daily Census: 50–60 patients
• Caseload: No personal patient caseload; provides support as needed
• Setting: Outpatient hospice; no care centers attached
• Reports To: Director based in NC

Team Oversight (Approx. 18 Direct Reports):

• 6 Case Manager RNs
• 3 On-Call Nurses
• 2 Social Workers
• 5–6 Aides
• 1 Chaplain
• 1 Administrative Support

What We're Looking For

Required Experience:

• Hospice experience is mandatory
• Minimum 3 years of management experience (charge nurse experience alone will not qualify)
• Experience with hiring, performance management, and operations beyond a single shift
• Must be mid-career — not nearing retirement — and eager to grow into or continue strong leadership roles
• Ability to lead through service, not authority; collaborative leadership style is essential
• Must be comfortable multitasking, wearing many hats, and stepping in to support the team when needed

Preferred Qualities:

• Strong understanding of hospice regulations and compliance
• Excellent communication and interpersonal skills
• Ability to guide, mentor, and build a cohesive clinical team
• Problem-solving mindset with the ability to support high census operations

Responsibilities

• Oversee all clinical hospice operations and ensure high-quality, compliant patient care
• Supervise and support interdisciplinary team members (RNs, LPNs, CNAs, Social Workers, Chaplain, etc.)
• Lead interdisciplinary team (IDT) meetings and care plan coordination
• Drive hiring, staff development, coaching, and retention efforts
• Partner with admissions and community partners to ensure seamless patient care
• Monitor documentation, compliance, and quality improvement initiatives
• Serve as a clinical resource and advocate for patients, families, and staff
• Manage budgets and resource allocation

Compensation & Benefits

• Sign-on bonus and relocation package negotiable
• Competitive leadership benefits (PTO, insurance, retirement, tuition support — details shared during interview)