What are the responsibilities and job description for the Automotive Service Advisor position at TAG MANAGEMENT?
Tasca Chevrolet in Wheeling is looking for an experienced and highly motivated Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Competitive pay and great benefits! EOE
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience and provide concierge support for all owner's inquiries
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Advise customers regarding necessary service for routine maintenance and recommends additional services as needed
- Prepares a repair order showing time, cost, and labor estimates for service
- Assist in explaining diagnostic vehicle concerns
- Ensure multi-point inspections (MPI) are performed in a timely manner
- Handles customer complaints
- Maintain CSI at or above region
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance: EE, EC, ES & Fam
- Vision insurance: EE, EC, ES & Fam
- Health insurance: EE, EC, ES & Fam
- Group Life and AD&D insurance
- Disability insurance - Long-term and Short-term
- Critical Illness Insurance:
- Accident Insurance
- Paid time off
- Ongoing training and career development opportunities