What are the responsibilities and job description for the Customer Service Assistant position at TAG Franchising Group?
TAG Franchising Group are seeking a dedicated Customer Service Representative to join our dynamic team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation’s reputation for excellence. The ideal candidate will possess strong communication skills, be multilingual (including Spanish and English), and have a keen eye for detail in data entry tasks. This position offers an excellent opportunity for individuals who thrive in a fast-paced environment and are committed to delivering outstanding customer experiences.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, or live chat.
- Maintain accurate and up-to-date customer records through efficient data entry.
- Utilise effective phone etiquette to build rapport and resolve issues efficiently.
- Analyse customer feedback and data to identify trends and suggest improvements.
- Upsell relevant products or services where appropriate, enhancing customer satisfaction and sales.
- Collaborate with team members to ensure consistent service delivery across all channels.
- Assist customers with account management, billing questions, and technical support as needed.
- Contribute to the development of customer service scripts and training materials.
Qualifications
- Proven experience in a customer service role or similar environment.
- Strong communication skills in both Spanish and English, with the ability to switch seamlessly between languages.
- Proficiency in data entry with high accuracy levels.
- Excellent phone etiquette and interpersonal skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Ability to upsell products or services tactfully without compromising customer satisfaction.
- Organised, proactive, and able to manage multiple tasks efficiently.
- Previous experience with analysis tools or CRM systems is desirable but not essential.
This position is paid and suitable for individuals eager to develop their skills within a supportive team environment committed to delivering exceptional customer service.
Job Types: Full-time, Part-time
Pay: $22.48 - $27.08 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Relocation assistance
- Vision insurance
- Work from home
Work Location: In person
Salary : $22 - $27