Receptionist

RESPONSIBILITIES:

Listed below is an outline of the major duties and responsibilities that are required to perform this position. As Receptionist you are delegated by the administrative authority, responsibility and accountability necessary to carry out the assigned duties.

1.

Completing opening and closing procedures

2.

Answer and direct incoming calls.

3.

Assist family members and visiting guests regarding information pertaining to facility directions and amenities.

4.

Working knowledge of what to do in emergencies, i.e., Tornado, Fire, Bomb Threat, etc.

5.

Maintain police/weather/radio alarm and respond appropriately to emergencies.

6.

Sort and distribute mail to appropriate persons. Works with Full Time Receptionist in forwarding any mail to discharged/deceased residents.

7.

Some light typing, as requested, as well as bulk mail preparation(s).

8.

Prepare postage via postage machine for all outgoing mail.

9.

Log all incoming deliveries & personal deliveries made at the front desk.

10.

Works with Full Time Receptionist in ordering supplies for reception desk through Central Supply.

11.

Create and distribute Communication sheets regarding residents, (i.e., new admission, room change, discharge, re-admission, expiration) through email correspondence.

12.

Maintain dining reservations for Garden Dining Room and Meeting Rooms as requested.

13.

Maintain awareness of residents that may be a wander precaution.

14.

Assists in creating and distributing Resident Care Plan Meeting Letters, as scheduled.

15.

Assist with Maintenance Requests

16.

Ensure all pets visiting the facility are current on vaccinations and maintain the Pet Vaccination Log

17.

Contact Laundry Department for labeling of resident clothing and log all such items in books alphabetically.

18.

Respond to calls from the backdoor for deliveries.

19.

Notify the Health Information Management Department of any Physician(s) arrival to the facility.

20.

Maintain confidentiality of necessary information in compliance with HIPAA.

21.

Work with members of the reception department to coverage for days off as well as Holidays. Tabor Hills recognized holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

22.

Other duties as assigned.

1.

Education:

High School Diploma or equivalent.

2.

Experience:

Previous Receptionist or Customer Service in a healthcare facility.

 Experience using Microsoft Word and Outlook.

3.

Physical Demands:

Primarily sedentary in nature. Maximum lifting of approximately 10 pounds with occasional lifting of small objects. Sitting, standing, walking, talking, and hearing.

4.

Travel:

N/A

5.

Working Conditions:

Inside a well-lighted, well ventilated, highly visible area.

6.

Principal Contacts:

Works closely with resident family members, and facility staff.

GENERAL REQUIREMENTS:

Must be capable of executing all terms and conditions set forth in the Employee Handbook including, but not limited to:

1.

Work in a safety conscious manner, which ensures that sage work practices are used in order not to pose a risk to others in the workplace.

2.

Complies with company policies and procedures and local, state and federal regulations.

3.

Adheres to the policy and procedure on a Drug Free Workplace.

4.

Interacts in a tactful, diplomatic and humanistic manner with residents, families, visitors, and co-workers to provide a safe, efficient, and therapeutically effective caring environment which ensures the self-respect, personal dignity, rights and physical safety of each resident and facility guest.

5.

Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code.