Oral Surgery Front Office

Front Office Team Member

Location: Downtown Boise, Idaho
Practice: Doctor-Owned Oral Surgery Practice
Position: Front Office Team Member

Join Our Team

We are a busy, established oral surgery practice in downtown Boise seeking a bright, energetic, reliable, and genuinely friendly Front Office Team Member to join our team.

Our goal is simple: provide every patient with an exceptional experience, outstanding service, and the highest level of care. We are proud to be a doctor-owned practice with no private equity or DSO affiliation, allowing us to focus on our patients and our team.

We have a beautiful downtown office, a talented and respected oral surgeon, and a team that takes pride in creating a welcoming, professional environment.

What You'll Do

As a key member of our front office team, you will help ensure that our practice runs smoothly and that every patient feels welcomed and well cared for. Responsibilities include:

• Prepare and maintain accurate patient charts and documentation
• Scan and file reports, documents, radiographs, and other information into electronic patient records
• Manage the surgeon's schedule efficiently and proactively
• Answer, direct, and manage incoming calls and patient inquiries
• Warmly greet patients and provide exceptional customer service
• Take accurate messages and ensure they are communicated promptly
• Schedule and confirm patient appointments
• Obtain and verify patient demographic and insurance information
• Check patients in, obtain identification and insurance cards, and collect co-pays and fees
• Accurately document payments and financial information
• Verify insurance benefits and communicate with insurance companies
• Review pre-operative and post-operative instructions with patients
• Send follow-up correspondence to patients and referring doctors/dentists as needed
• Communicate professionally and effectively with patients, physicians, dentists, team members, and vendors
• Protect patient privacy and maintain strict confidentiality

What We're Looking For

The ideal candidate is someone who is organized, proactive, personable, dependable, and comfortable working in a fast-paced environment. You should be able to:

• Juggle multiple priorities while maintaining accuracy and composure
• Think ahead and anticipate what needs to be done
• Quickly assess information and determine the appropriate course of action
• Exercise sound judgment and make confident decisions
• Adapt to changing circumstances and work effectively as part of a team
• Communicate clearly and professionally with a wide range of people
• Provide consistently warm, professional, and exceptional customer service
• Demonstrate excellent attention to detail and organizational skills
• Take ownership of responsibilities and follow through to completion
• Approach challenges with a solutions-oriented mindset
• Maintain confidentiality when handling sensitive patient information
• Work comfortably with Microsoft Office at an intermediate level

Qualifications

Previous experience in healthcare, dentistry, oral surgery, or another service-oriented environment is a plus, but it is not required.

More important than a specific background is the right attitude and skill set. We are looking for someone with strong interpersonal and communication skills, excellent attention to detail, a positive attitude, and a genuine desire to help people.

If you are a dependable team player who enjoys working with people, thrives in a busy environment, and takes pride in providing an exceptional patient experience, we'd love to hear from you.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dental terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $22 - $27