3PL Operations Manager

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s What Drives Us

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.
  
  

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.

Job Description

Schedule: Full-time | Standard business hours (Mon–Fri, 8am–5pm) with flexibility during peak times.

Key Responsibilities

• Acting as the primary liaison, managing client expectations, and ensuring service level agreements (SLAs) are met.
• Developing and implementing strategies to streamline order fulfillment, warehousing, and transportation workflows to improve efficiency.
• Monitoring key performance indicators (KPIs)—such as shipping accuracy and transit times—to analyze performance and implement improvements.
• Ensuring compliance with industry safety standards and regulations, while training and mentoring staff to meet operational goals
  
  

Work Environment: Office setting; may involve standing, walking, climbing stairs, and occasionally lifting up to 25 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Qualifications

• Bachelor’s degree in, Logistics, Business Administration, or a related field is preferred, or an equivalent number of years of work experience.
• 3–5 years of experience in 3PL, with proven experience in supervising teams.
• Proficiency in Microsoft Office (specifically Excel) is crucial. Advanced knowledge of Transportation Management Systems (TMS) is required.
  
  

Personality Traits

• Excellent interpersonal and communication skills.
• Ability to work effectively with all levels of management and individual contributors.
• Strong problem-solving ability, adaptability, and resilience under tight deadlines.
• Willingness to work cross-functionally in a team-oriented environment.
  
  

Additional Information

Pay/Benefits/Perks

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
  
  

All your information will be kept confidential according to EEO guidelines.