Account Manager

TA welcomes highly motivated and energetic people to join us in working to be the world’s leader in providing innovative technology for extreme environments. For the last 75 years, we have specialized in the design, manufacture, and marketing of highly engineered elastomer-based products and systems principally for the aerospace and defense markets. We do this in a vertically integrated, 90,000 square-foot facility in Valencia, CA. TA Aerospace is a wholly owned subsidiary of the TransDigm Group (www.transdigm.com), which is an industry leader in design and production of highly engineered aircraft components. TransDigm is a decentralized organization with 50 independent operating units, which drive value through autonomous data-driven market strategy, innovation and execution.


Job Summary

The Account Manager will actively lead and support the customer relationship through all transactions, support, troubleshooting, and overall voice of the customer. The Account Manager at TA Aerospace will ensure that all customers are provided with world class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition are unable to solve. Additionally, the Account Manager shall ensure that all customers are aware of our capabilities and desire to support the overall market.

Primary Responsibilities

• Accountable for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met

• Autonomous – Manager and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, and other customer actions

• Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers

• No Silos – Attend daily BU and Production meetings to guarantee effective communication from both internal status and external communication are aligned

• Foster Teamwork – Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues

• Business Decisions Based on the Right Amount of Data – Gain/establish active knowledge of TA capabilities, process, and future plans to effectively communicate with our customers

• Draw People Together Cross Functionally – Provide guidance to and training of other employees as needed or directed

• Data Driven – Maintain, monitor, and correct ERP data to ensure data accuracy

• Fully trained in Export Compliance procedures and Technical Data restrictions

• Collective Sense of Purpose – Manage assigned accounts and assigned backup accounts during colleague PTO

• Employees primary duties require him/her to use discretion and independent judgement

Qualifications

To succeed in this position, the successful candidate must have:

• Basic understanding of and ability to read blueprints and technical documents

• Experience in, and understanding of requirements of the AS9100 Quality System

• Experience in the requirements related to the sale of FAA-PMA, TSO approved parts to distribution and the Aerospace Aftermarket

• Defense or related industry experience with the understanding of Federal Acquisition Regulations (FAR/DFAR) would be a plus

• Demonstrate excellent communication, judgment and influence skills, written and verbal

• Well organized, detail oriented and capable of handling multiple tasks simultaneously and accurately

• Intermediate to advance proficiency in MS Excel, Outlook, MS Word and PowerPoint

• Able to work with limited direct supervision. Must exhibit a high level of motivation and a sense of urgency

Education/Previous Experience Requirements

• AS degree or equivalent: BS/BA in a technical or business field highly desired

• 2 or more years of Customer Service/Operations experience in Aerospace manufacturing or related industry and working knowledge of Export Compliance Regulations is required

• Experience reviewing and interpreting aerospace purchase contracts and quotes