IT Technician - Entry Level

We are currently seeking an enthusiastic IT Technician for a 6-month contract to support our Windows 11 Project. This on-site role is located in Indianapolis, IN. This is a great opportunity for recent graduates looking to gain valuable hands-on experience in IT support and deployment projects. If you're eager to learn, grow, and contribute to a dynamic team, we encourage you to apply!

T2 Utility Engineers specializes in providing reliable underground and above-ground utility information to reduce the risks that utilities present for infrastructure projects. T2ue helps clients manage the complexity of existing utilities with our professional and comprehensive Subsurface Utility Engineering, Utility Coordination, and Surveying services.

Our mission is to provide project stakeholders with quality utility information, professional insight, and deliverables that streamline construction, improve project safety, and set the standard for the utility engineering industry. Since 1993, our reputation has been built on providing incomparable service based on high standards of technical ability and project understanding.

Responsibilities:

• Serve as the first point of contact for application and desktop support requests and technical issues, delivering friendly and effective customer service.
• Communicate in a professional manner with a diverse user base, including junior staff and senior executives.
• Provide support via phone, remote tools, and in-person desk-side assistance.
• Troubleshoot and support hardware and software issues, including Windows 11, standard desktop applications, and other platforms.
• Perform imaging and diagnostics on laptops.
• Assist users with common IT tasks such as password reset, email setup, software installation, etc.
• Take ownership of support tickets from creation to resolution, ensuring internal notes are present & providing timely updates.
• Recommend workarounds and contribute to knowledge base articles to enhance self-service and future issue resolution.
• Manage time and resources effectively to resolve user requests promptly.

Qualifications:

• A post-secondary degree specializing in a relevant IT discipline, or equivalent experience.
• Solid understanding of software concepts.
• Excellent interpersonal and communication skills, both written and verbal, with the ability to collaborate effectively across all levels of the organization.
• Strong proficiency in analyzing and resolving standard issues by applying experience, judgment, and established precedents to determine effective solutions.
• Ability to adapt to new challenges and prioritize tasks in a fast-paced, evolving environment.

* Please Note that selected candidates will be required to pass a drug, background and reference screening.

T2 Utility Engineers is an equal opportunity employer. We are committed to an inclusive, equitable and accessible workplace. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability. If you require accommodation at any time during the recruitment or application process, please contact Human Resources.

T2 Utility Engineers does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any T2 Utility Engineers employee. Resumes from approved vendors must be specifically requested by T2 Utility Engineers and approved by the T2 Utility Engineers Talent Acquisition Team.