What are the responsibilities and job description for the HVAC Service Dispatcher - Customer Service position at T & T Plumbing & Heating?
HAVC Service Dispatcher - Customer Service | $18.00 - $22.00 per hour, depending on experience
Work Hours: Monday through Friday, 8:00am to 5:00pm, with occasional overtime
Quality Home Comfort You Can Trust
T and T plumbing and Heating Inc | LaOtto, IN
We are a family owned and operated Plumbing, HVAC, and Geothermal contractor serving Northeast IN and the surrounding Fort Wayne areas. For over 40 years we have been committed to providing best-in-class reliable service to homeowners and business owners alike.
We are looking for a Customer Service Specialist : Someone that is detail oriented and the ability to work as a team member to ensure superior service to all our customers. If you are looking for a positive work environment, comprehensive benefits, and career opportunities, then we want to hear from you!
Why work for T&T Plumbing and Heating:
- Fulltime work
- Great benefits package!
- Stable and growing company
- Company reputation - Be a part of a company that is known for providing quality service!
- Training opportunities for career growth, industry certifications, and advancement
Benefits:
- 70% company paid Medical Insurance W/ low Deductibles
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Paid Vacation
- 3 sick days (24 hours)
- 2 personal days (16 hours)
- 6 Paid Holidays
- 401K W/ Company Match
- Tuition Reimbursement
- Paid Vacation
What You Will Be Doing:
- Answering incoming calls
- Maintain service technicians daily schedule
- Dispatching technicians and maintain on-call schedule
- Call and schedule routine maintenance and update contracts
- Scheduling routine maintenance appointments
- Provide accounting with maintenance contract billing information
- Maintain customer database with current information
- Registering warranty and rebate information
- Ordering parts / materials
- Clear and concise communications with department managers, employees, and company customers
- Accounts Payable and Receivable support
- We use ServiceTitan, a cloud-based CRM system
What We Are Looking For:
- 2 years related experience in customer service, office assistant, project coordinating, or equivalent combination of education and experience
- Knowledge of HVAC, plumbing or construction industry recommended but not required
- Excellent customer service skills
- Advanced computer skills
- CRM / ERP database experience, we use ServiceTitan a cloud-based system
- Microsoft Office products experience
- Accounts Payable and/or Receivable experience desired
- Geographical knowledge of service area is a plus
- Strong interpersonal skills
- High school Diploma or equivalent
We do not accept walk-in application, please apply online
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $18 - $22