What are the responsibilities and job description for the Dispatcher/Customer Service Agent position at T.E. Spall & Son LLC?
Join a Top-Rated HVAC & Plumbing Team!
Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you’re organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!
We’re looking for a Dispatcher & Customer Service Agent to join our team. In this role, you’ll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.
What You’ll Do:
Maintain daily schedules and dispatch service jobs efficiently
Pre-call customers and manage dispatch board activity
Monitor and resolve open service tickets
Coordinate with service managers and technicians to address field issues
Maintain up-to-date customer records and documentation
Deliver top-notch customer service via phone and digital communications
What You Bring:
2 years of experience in dispatching (HVAC/Plumbing industry a plus!)
Strong communication and phone skills with active listening
Ability to multitask, prioritize, and stay organized under pressure
Familiarity with ServiceTitan or similar CRM systems preferred
A customer-first mindset and a collaborative attitude
Compensation & Perks:
$17–$19/hour base pay, plus performance bonuses
- Paid Weekly On Friday
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Year-round work (no slow season!)
Medical, dental, and vision insurance
HSA with company contribution
Life insurance (up to $300,000 available; $100,000 guaranteed)
Short- and long-term disability
Critical illness & accident insurance
401(k) with 4% company match
Paid holidays and PTO
Generous employee discounts
Ongoing training and growth opportunities—we love to promote from within!
Employee referral program
- Team-oriented culture with community events throughout the year
If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $17 - $19