What are the responsibilities and job description for the Service Desk Technician Tier II position at SYSTEMTEC?
Service Desk Technician Tier II
SYSTEMTEC is seeking a Service Desk Technician II with 2-4 years of experience supporting enterprise environments. In this role the ideal candidate will receive, prioritize, document and actively resolve end user help requests and escalate incidents when considered appropriate and necessary to maintain SLA expectations.
Required Qualifications of the Service Desk Technician Tier II :
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- 2 years of experience supporting service desks at an enterprise level.
- Experience troubleshooting and providing white glove support.
- Experience with applying OS images and installation of software.
- Advanced knowledge of Microsoft Office applications
- Advanced knowledge of computer hardware, software, and networking concepts
- Exceptional communication skills and ability to work well in a team
- Advanced troubleshooting skills to diagnose and resolve simple technical issues
- Advanced knowledge of mobile devices and applications
- Ability to follow documented procedures and instructions
- Excellent customer support and professionalism is a MUST.
- Role is 100% on-site in Austin, TX.
Responsibilities of the Service Desk Technician Tier II:
- Experience with applying OS images and installation of software.
- Advanced knowledge of Microsoft Office applications
- Advanced knowledge of computer hardware, software, and networking concepts
- Exceptional communication skills and ability to work well in a team
- Advanced troubleshooting skills to diagnose and resolve simple technical issues
- Advanced knowledge of mobile devices and applications
- Ability to follow documented procedures and instructions
Work Location: 100% On-site. Austin,TX.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***