What are the responsibilities and job description for the Information Technology End User & Network Support Engineer position at Systems Technology Group, Inc. (STG)?
Information Technology End User & Network Support Engineer
Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services. Crain’s Detroit Business named STG to Michigan’s Fastest Growing Companies list in both 2020 and 2019, Top IT Services Company’s List.
STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded.
POSITION OVERVIEW:
This position is 100% ONSITE in Troy, Michigan.
Key Responsibilities
IT End-User & System Support
- Serve as the primary escalation point for incidents across hardware, software, networking, and business applications, ensuring timely and effective resolution.
- Perform comprehensive system troubleshooting and diagnosis on corporate endpoints (Windows 10/11, Mac OS), addressing issues related to operating system stability, security, and performance.
- Provide configuration, installation, and maintenance for corporate peripherals and infrastructure, including wireless network, printers, scanners, VoIP phones, etc.
- Create and maintain high-quality technical documentation, standard operating procedures (SOPs), and user knowledge base articles.
- Assist in the maintenance and monitoring of core Azure resources, including basic management of Azure Virtual Machines (VMs), Azure networking components (VNets, NSGs), and cloud storage accounts.
- Microsoft 365 Support: Administer and troubleshoot the Office 365 environment, focusing on user management, licensing, and solving advanced issues within Exchange Online, Teams, and SharePoint Online.
Key Technical Proficiencies
- Virtualization: Hands-on experience with administration and maintenance of virtual environments, including Hyper-V and/or VMware (creating/managing VMs, resource monitoring, basic troubleshooting).
- Storage & File Services: Administration of NAS (Network Attached Storage) devices and management of Distributed File System (DFS) for corporate file shares, including security and replication monitoring.
- Networking & Security: Basic-to-Medium level knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) and security practices (firewall policies, VPNs, endpoint protection).
Required Qualifications
- 4 years of progressive experience in an IT Support or Systems Administration role.
- Strong proficiency in providing Tier 2/3 desktop support and hands-on system troubleshooting (hardware and software).
- Proven expertise in managing and supporting corporate printers and general office IT infrastructure.
- Demonstrable experience administering and supporting the Microsoft 365/Office 365 suite.
- Solid understanding of Active Directory and Group Policy Management.
- Familiarity with PowerShell or other scripting languages for IT automation.
- Exceptional communication and customer service skills, with a proven ability to interact professionally with all levels of staff.
Resume Submittal Instructions:
Interested/qualified candidates should email their word formatted resumes to Ms. Sharmli Somaskandan at sharmli.somaskandan@stgit.com and/or contact at 248.712.6709.
In the subject line of the email please include: First and Last Name (Sales Account Executive – Detroit, Michigan Applicant)
Corporate Information: To learn more, visit www.stgit.com