Information Technology Support Specialist

We are seeking an experienced IT Support Specialist to provide hands-on technology support across our organization. This position will be responsible for supporting employees with day-to-day technical needs, setting up technology for new hires and locations, troubleshooting hardware and software issues, and ensuring employees have the tools and access they need to be successful.

The ideal candidate is a hands-on problem solver who is comfortable working with both people and technology.

This is not a software development or coding position. The role is focused on IT support, hardware, software, user setup, troubleshooting, and technology implementation.

Because our organization operates across multiple locations, this position will also travel throughout Michigan as needed to support technology setup and implementation at various offices and offsite locations.

Key Responsibilities

New Hire & Employee Technology Setup

• Set up computers, monitors, phones, printers, and other technology for new employees.
• Create and configure employee email accounts and technology access.
• Set up and configure user accounts, permissions, and required software.
• Ensure new hires have the appropriate hardware, software, and system access on their first day.
• Provide basic technology orientation and support to employees as needed.

Technical Support & Troubleshooting

• Serve as a primary point of contact for day-to-day IT questions and technical issues.
• Troubleshoot hardware, software, network connectivity, email, printing, and other technical problems.
• Diagnose issues and determine appropriate solutions or when escalation is needed.
• Assist employees with Microsoft Office applications, Adobe products, Windows, email, printers, phones, and other business technology.
• Provide both in-person and remote technical support.
• Document issues, solutions, equipment, and user support as appropriate.

Hardware & Equipment

• Install, configure, maintain, and troubleshoot computers, monitors, phones, printers, and other IT equipment.
• Prepare and deploy technology equipment for new employees and office locations.
• Track and maintain technology equipment and inventory.
• Assist with equipment replacement, upgrades, and technology refreshes.
• Coordinate the setup and removal of technology when employees change locations or leave the organization.

Location & Office Technology Setup

• Travel throughout Michigan to support technology setup at offices and offsite locations.
• Set up computers, phones, printers, networking equipment, and other technology at new or existing locations.
• Assist with technology implementation for office openings, relocations, expansions, and other special projects.
• Work with vendors and internal teams to coordinate technology installations and resolve issues.

Systems & Software Support

• Support Microsoft Windows and Microsoft Office applications.
• Provide support for Adobe and other business software applications.
• Assist with email and user account administration.
• Troubleshoot application access, installations, updates, and compatibility issues.
• Help implement and maintain technology processes and standards across locations.
• Assist with website creation, updates, and ongoing maintenance, including basic website content management and troubleshooting.
• Manage and maintain website domains, domain registrations, DNS settings, and related website services as needed.
• Coordinate with website, hosting, and technology vendors to resolve issues and maintain website functionality.

Qualifications

• 3 years of experience in IT support, technical support, help desk, systems support, or a related field.
• Strong working knowledge of Microsoft Windows and Microsoft Office.
• Experience supporting applications such as Microsoft Outlook, Word, Excel, Teams, Adobe Acrobat, and similar business software.
• Strong understanding of computer hardware and peripheral equipment.
• Experience setting up and troubleshooting computers, monitors, phones, printers, and other technology.
• Experience with user account setup, email configuration, software installation, and access management.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues and solutions to non-technical employees in a clear and approachable manner.
• Comfortable working independently and managing multiple support requests.
• Strong organizational and communication skills.
• Ability and willingness to travel throughout Michigan as needed.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience supporting multiple office locations.
• Experience with Microsoft 365 administration.
• Experience with Active Directory or similar user/account management systems.
• Experience with basic networking and connectivity troubleshooting.
• Experience with VoIP or business phone systems.
• Experience with website platforms, content management systems, domain management, DNS, and web hosting.
• Experience with IT equipment deployment and inventory management.
• Experience working with third-party technology vendors.
• CompTIA A , Network , Microsoft, or similar IT certifications.

What We're Looking For

We are looking for someone who is hands-on, resourceful, and comfortable figuring things out. The successful candidate should enjoy helping people, be able to troubleshoot problems from start to finish, and be comfortable jumping between software, hardware, user support, website maintenance, and physical technology setup.

This role is ideal for someone who enjoys being the person employees can turn to when "the computer isn't working," an application isn't behaving correctly, a new employee needs everything set up, a website needs to be updated, or an office needs technology installed and ready to go.