What are the responsibilities and job description for the CSR FEMA University position at Systems Integration, Inc.?
Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for Customer Service Representative to support a Government Program Management office located in Emmitsburg, MD. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!
Responsibilities:
- Provide expert customer service in an educational/training environment.
- Provide user support on duplicate accounts and refer to appropriate contacts.
- Process emails that come into the National Disaster & Emergency Management University (NDEMU)
- Answer all phone calls during current hours of operation 8:00am – 4:30pm
- Verify Groups Verification Requests are accurate and meet all safeguards.
- Prepare and send official transcript requests to educational institutions requested.
Qualifications:
- Must have a High School Diploma or equivalent.
- Must be able to obtain Public Trust Clearance
- Read, write, speak, and understand English
- Strong written and verbal communication skills.
- Be computer-literate with Microsoft software such as Word, Excel, and Outlook
- 2 to 3 years' experience in providing courteous customer support via telephone, email and the internet.