What are the responsibilities and job description for the GSA Team Lead position at Systems Integration, Inc.?
Location: Kansas City, MO
Systems Integration, Inc. (SII) is a leading provider of Turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII is searching for a Team Lead to support a remote Government Program Management office. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!
Responsibilities:
- Responsible for overseeing daily operations
- Supervises contractor personnel.
- Ensures compliance with performance standards.
- Serves as primary liaison between the contractor and the Government.
- Responds to calls, chats and customer inquiries during peak periods when contact volume exceeds available staffing.
Qualifications:
- Must have a public trust clearance and must maintain any required clearances or suitability determinations.
- Excellent verbal and written communication skills.
- Ability to manage customer interactions professionally, efficiently, and with a high degree of accuracy.
- Proficiency with CRM systems, Salesforce preferred.
- Ability to use Google Workspace and other productivity tools.
- Capability to troubleshoot basic technical issues
- Background in supply chain or logistics.
- Attention to detail and strong documentation accuracy.
- Ability to work in a fast-paced, metrics-driven environment.
- Associate's Degree and 3 years of relevant experience or 5 years of experience in the primary functional area.
- Certifications Preferred: Customer service, IT Support, or contact center operations certifications (e.g., HDO, CompTIA, Customer service credentials).
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.