What are the responsibilities and job description for the Account Manager position at systemintegration?
Position Overview:
For over 30 years, System Integrations has had a mission to provide innovative technology services by upholding the best in customer service and accountability for our commitments. We are seeking a driven Account Manager to own and grow our Eastern Tennessee territory, with a focus on Knoxville and surrounding areas. This is a high-impact role primed with immediate opportunity.
The Account Manager will inherit an active pipeline and collaborate closely with a seasoned technical field team to deliver integrated security solutions that solve real customer pain points. We’re looking for someone with 5 - 7 years of outside sales experience - ideally in commercial security, access control, construction, or building materials - who thrives on autonomy, builds lasting relationships, and brings a problem-solving mindset to every conversation.
This is a chance to shape a growing region, deepen client partnerships, and become the go-to expert for System Integrations in East Tennessee. If you’re ready to make a difference and grow with a company that values initiative, creativity, and family-like culture, we want to hear from you.
What You’ll Do:
Account Management & Strategic Customer Support
- Serve as a trusted advisor to clients – understanding their business goals, risk profiles, and long-term technology roadmap.
- Coordinate with operations and project managers to ensure seamless handoffs and customer satisfaction.
- Manage day-to-day customer needs, including SSA renewals, quoting, and issue resolution.
- Conduct Quarterly Business Reviews (QBRs) and advise clients as needed on upgrades, compliance, or service improvements.
- Manage pipeline; keep CRM data clean and up-to-date to ensure accurate forecasting and follow-through.
Sales Execution & Business Development
- Drive revenue by identifying and closing new business across target verticals.
- Conduct outbound sales activities, network, and generate referrals to build a robust pipeline.
- Maintain and grow assigned accounts, ensuring renewals, upsells, and customer satisfaction.
- Build and manage a pipeline of 10–20 active opportunities monthly in CRM.
- Prioritize qualified leads with urgency and guide clients through a solution-driven sales process.
Who You Are:
Core Character Traits
- Process-Oriented: You bring structure, organization, and clarity to complex opportunities.
- Collaboration: You communicate well across teams and enjoy solving problems together.
- Adaptability: You stay calm in fast-changing situations and adjust quickly when priorities shift.
- Hunter Mindset: You’re energized by outreach and driven to uncover new opportunities.
Technical and General Business Requirements
- 5 years of B2B sales experience, preferably in security integration, construction, building materials, or facilities services.
- Ability to understand project needs from the perspective of contractors, facility managers, and architects and recommend tailored security and access control solutions that align with long-term infrastructure goals.
- Proven ability to scope jobs and close consultative deals.
- Excellent communication skills across multiple stakeholder levels.
- Proficiency in CRM platforms.
- Bonus if familiar with government procurement, bid portals, or E-rate.
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