Administration Assistant

Administrative Assistant/Clerk

Please check the complete Job description

Posting closes on Friday, 4/17 at 4pm and Interviews will be onsite at the administrative building.
Workday is 8:30am - 4pm with 30-minute lunch, 2 15 min. breaks
If candidate is a good fit, position will likely extend to end of FY27.

Job description

• Responds to telephone, written, electronic, and in‐person inquiries by providing information and assistance to the public, veterans, family members, representatives, and outside agencies; follows up as necessary.
• Performs eligibility determinations for individuals applying for or receiving cemetery‐related benefits and services.
• Maintains knowledge of services, programs, and resources available through the cemetery; assists in the development and upkeep of reference and resource materials.
• Coordinates services and communicates with cemetery field staff to ensure appropriate support and follow‐through for applicants and families.
• Serves as a liaison and advocate with service provider agencies; assists individuals with the completion of applications and required documentation.
• Conducts interviews in an office, on‐site, or field setting, as required.
• Assists with the distribution of printed materials and informational resources.
• Supports the preparation of monthly, quarterly, and annual statistical and informational reports.
• Receives, investigates, and documents complaints and concerns in accordance with established procedures.
• Participates in assigned outreach activities statewide, including information fairs, public meetings, identification card processing, and eligibility screenings.
• Performs related clerical and administrative duties as assigned.

Knowledge, Skills, and Capacities

• Working knowledge of business English.
• Familiarity with standard office practices, procedures, and filing systems.
• Ability to perform basic tabulation and arithmetic calculations.
• Ability to understand and follow oral and written instructions.
• Ability to interact courteously and effectively with the public and internal staff.
• Ability to maintain accurate records and handle sensitive information with discretion.

Education

Education equivalent to graduation from a senior high school; or any combination of education and experience that is substantially equivalent to the above.

Preferred Skills and Qualifications

• Experience working in a public‐facing, customer service, or administrative support role.
• Experience in a government, healthcare, veterans’ services, or cemetery environment.
• Familiarity with eligibility determinations, benefits processing, or application review processes.
• Proficiency with common office software (e.g., Microsoft Word, Excel, Outlook) and basic data systems.
• Demonstrated interpersonal skills and ability to interact compassionately with veterans, family members, and the public.
• Experience supporting outreach activities, reporting, or community events.