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Help Desk Representative

SYSTEM SOFT TECHNOLOGIES LLC
Phoenix, AZ Full Time
POSTED ON 11/6/2025 CLOSED ON 11/13/2025

What are the responsibilities and job description for the Help Desk Representative position at SYSTEM SOFT TECHNOLOGIES LLC?

Job Details

Help Desk Representative-Phoenix, AZ (Onsite Role)
Location: Phoenix, AZ (Onsite Role)
Duration: 12 month contract to hire

Job Details:

Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety.

Preferred Skills

ServiceNow for ticketing

Customer Service Experience (up to 60 calls a day)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary : $10 - $15

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