Technical Writer / Manufacturing/ Food Science

Job Title: Technical Writer
Location: Hershey, PA
Type: Contract (12-18 months)
Work Model: Onsite – onsite
Hours: 24 hours per week - Tues-Thursday 7am -3:30pm
.Manufacturing/ Food Science Technical Writer

Join a State-of-the-Art Food Science & R&D Innovation Center

Are you passionate about manufacturing, training, and technical communication? Do you enjoy transforming complex processes into engaging learning experiences? If so, this is an exciting opportunity to join a world-class Food Science and Research & Development Center where innovation, technology, and continuous improvement come together.

As a Manufacturing Technical Writer, you'll work at the intersection of food science, manufacturing operations, and employee development. In this highly visible role, you'll collaborate with engineers, operators, maintenance teams, quality professionals, and subject matter experts to create training programs and technical documentation that support the development of a highly skilled workforce.

This is far more than a traditional writing role. You'll spend time both in the office and on the production floor, capturing real-world processes, equipment operations, and best practices that help drive operational excellence in a cutting-edge manufacturing and R&D environment.

What You'll Do

• Develop training materials including process procedures, step-up cards, one-point lessons, work instructions, and competency-based learning resources.
• Capture photos, videos, and process documentation to support learning content within our LMS and Adobe Creative Cloud platforms.
• Partner with Operations, Maintenance, Quality, Safety, and other subject matter experts to create accurate and effective training content.
• Observe equipment and manufacturing processes to document workflows, identify gaps, and validate operational procedures.
• Standardize training materials, documentation structure, and operator qualification requirements across departments.
• Assist with the creation and review of Job Safety Analysis (JSA) documentation.
• Conduct follow-up evaluations with operators to confirm skill retention and support continuous learning initiatives.
• Research equipment and processes to ensure training materials are current, accurate, and aligned with business needs.
• Manage multiple projects and meet training development milestones in a fast-paced environment.
• Participate in daily project meetings and maintain communication with stakeholders across the organization.

What We're Looking For

Required Qualifications

• Minimum of three years technical writing experience in manufacturing setting
• Experience creating training materials, technical documentation, work instructions, or learning content.
• Highly proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using Snagit, Copilot, Adobe Creative Cloud, or similar content development tools.
• Comfortable using an iPad and digital documentation technology.
• Strong organizational skills with the ability to manage shifting priorities and multiple projects.
• Exceptional attention to detail, communication skills, and commitment to accuracy.

Preferred Qualifications

• Experience in food manufacturing, consumer packaged goods (CPG), food science, pilot plant operations, R&D environments, or other regulated manufacturing industries.
• Background supporting training, quality systems, safety programs, sanitation procedures, or operational excellence initiatives.
• Mechanical aptitude and the ability to understand and document complex manufacturing processes.
• Experience collaborating with cross-functional teams to improve knowledge transfer and workforce development.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-1
#LI-SM1
Ref: #706-IT York