What are the responsibilities and job description for the Technical Support Specialist position at System One?
Job Title: Technical Support Specialist – Adhesives
Location: Rocky Hill (Hybrid; at least one day onsite per week)
Hours/Schedule: Monday–Friday, 8 am to 5 pm
Pay Range: $25.00 - $32.00/hr
Type: Contract, Potential for extension or conversion to permanent
Overview
This role provides technical support to customers, distribution partners, and sales representatives regarding adhesive products and solutions. The specialist delivers timely assistance via phone, email, and web chat, helping users troubleshoot mechanical situations and select appropriate products. The position is primarily remote but requires regular onsite presence for training and weekly hybrid work.
Responsibilities
-
Deliver technical support for adhesive products through phone, email, and web chat channels.
-
Evaluate customer issues by visualizing mechanical scenarios and recommending suitable product solutions.
-
Identify and document potential sales leads discovered during support interactions.
-
Participate in onsite technical training sessions as required.
-
Provide consistent support to internal and external stakeholders through the technical helpline.
Qualifications
-
Bachelor’s degree in a technical field or a college degree in the trades.
-
Technical or mechanical aptitude; hands-on experience preferred.
-
Proficiency with Microsoft Office and web-based programs.
-
Reliable home internet connection.
-
French language skills considered an asset.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
Salary : $25 - $32