ServiceNow IRM Developer (remote)

Job Title: ServiceNow IRM Developer (remote)
Location: Remote
Type: Contract
Contractor Work Model: Remote – offsite

Responsibilities

• Design, develop, and implement ServiceNow IRM solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
• Configure and maintain ServiceNow modules, primarily IRM, following best practices for maintainability and performance.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
• Ensure compliance by participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
• Build and maintain custom capabilities utilizing the Audit Management component of IRM.
• Use JavaScript to develop integrations, business rules, and other components to meet client objectives.
• Work with client base to develop and configure user interface components to meet client needs.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5 years of ServiceNow development or technical consulting experience.
• Proven experience delivering at least one full-cycle ServiceNow implementation.
• Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
• Experience with Flow Designer, IntegrationHub, and Service Portal development.
• Proven experience with UI Builder and Workspace configuration/manipulation.
• Hands-on experience with ServiceNow integrations and API-based data exchange.
• Familiarity with Agile delivery (Scrum or SAFe).
• Strong understanding of ITIL and enterprise service management practices.
• Excellent problem-solving and debugging skills.
• Strong communication and client-facing presentation abilities.

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Ref: #856-Baltimore-S1