Senior Business Analyst – Banking & Financial Services

Job Title: Senior Business Analyst – Banking & Financial Services
Location: Pittsburgh, Pennsylvania
Type: Permanent Full Time

Work Model: Remote – offsite

Responsibilities

• Lead requirements discovery and elicitation through stakeholder interviews, workshops, process walkthroughs, and analysis sessions to understand business objectives, challenges, dependencies, constraints, and desired outcomes.
• Analyze and document current state and future state business processes, identify functional and process gaps, and recommend opportunities for simplification, automation, and operational improvement.
• Translate complex business needs into clear, comprehensive, and testable business, functional, and non-functional requirements.
• Develop high quality project artifacts, including BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, data mappings, and Requirements Traceability Matrices (RTMs).
• Serve as a key liaison between business stakeholders and technology teams, resolving requirement ambiguities, facilitating decisions, managing competing priorities, and driving stakeholder alignment.
• Partner closely with architects, developers, QA engineers, Product Owners, and Project Managers throughout the SDLC to ensure business requirements are accurately reflected in solution designs and delivered functionality.
• Support both Agile and Waterfall delivery models, including backlog refinement, sprint planning, requirements walkthroughs, dependency analysis, change management, and ongoing requirements clarification.
• Support User Acceptance Testing (UAT) by developing business scenarios and acceptance criteria, maintaining requirements traceability, analyzing defects, coordinating business validation, and supporting production readiness activities.
• Analyze application interfaces, integrations, data flows, and downstream dependencies to identify potential impacts and ensure end to end solution integrity.
• Ensure solutions appropriately consider banking operations, regulatory compliance, security, audit, risk, data, and operational controls.
• Proactively identify requirements gaps, delivery risks, dependencies, and potential downstream impacts, working with stakeholders to drive issues to resolution.
• Contribute to continuous improvement by identifying opportunities to strengthen business analysis practices, documentation standards, and delivery processes.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, Finance, or a related discipline.
• 7 years of Business Analysis or Business Systems Analysis experience, including at least 3 years within banking, financial services, payments, lending, credit unions, or fintech.
• Demonstrated expertise in requirements elicitation and analysis, including stakeholder interviews, discovery workshops, process analysis, gap analysis, and translating complex business needs into actionable requirements.
• Strong experience developing BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, data mappings, and requirements traceability documentation.
• Strong understanding of the software development lifecycle (SDLC) and experience working within Agile/Scrum and Waterfall delivery environments.
• Experience supporting delivery activities including backlog refinement, sprint planning, solution design, testing, UAT, implementation, and change management.
• Working knowledge of APIs, web services, system integrations, interfaces, data flows, databases, and data mapping, with the ability to collaborate effectively with architects and development teams.
• Strong understanding of banking operations, processes, and controls.
• Experience working with delivery and documentation tools such as Azure DevOps, Jira, Confluence, Visio, Lucidchart, or comparable platforms.
• Excellent analytical, critical thinking, facilitation, problem solving, written, and verbal communication skills.
• Demonstrated ability to influence stakeholders, challenge assumptions constructively, identify gaps, facilitate decisions, and drive requirements through closure.
• Ability to work effectively across business and technology teams while managing multiple priorities in a fast paced environment.

Preferred Qualifications
• Experience with one or more banking domains such as digital banking, deposits, lending, payments, treasury management, commercial banking, or core banking platforms.
• Experience supporting banking modernization or digital transformation initiatives.
• Exposure to cloud based applications and cloud transformation programs.
• Experience working with complex enterprise integrations and data intensive applications.
• Familiarity with regulatory, compliance, audit, security, and risk considerations within financial services.
• Consulting experience working directly with client stakeholders and cross functional delivery teams.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh