What are the responsibilities and job description for the ERP Tech Solutions Manager position at System One?
Job Title: ERP Tech Solutions Manager
Location: Salisbury, MD
Type: Direct Hire
Compensation: $101,000 - $151,000
Contractor Work Model: Onsite – onsite
Hours: 40.0 hours per week
Enterprise Technology | Leadership Role
Make an Impact at Scale
We’re seeking an experienced ERP & Data Systems Leader to own the strategy, performance, and reliability of our enterprise ERP platforms. This is a high-impact leadership role for someone who thrives at the intersection of technology, governance, and team development—and who enjoys shaping the future of large-scale, mission-critical systems.
What You’ll Do
As the leader of ERP systems across the enterprise, you will:
- Oversee the administration, configuration, integration, and lifecycle management of ERP platforms, including SAP ECC and S/4HANA with RISE, Oracle, and related technologies.
- Lead the architecture, performance, availability, and reliability of ERP and database systems.
- Ensure system integrity, data security, and compliance with internal policies and external regulatory standards.
- Own vendor management, including contracts and escalations related to ERP and database platforms.
- Develop, implement, and enforce governance policies, procedures, and documentation standards.
- Provide hands-on leadership, mentorship, and development for ERP support and database teams.
- Monitor system health, user support trends, and performance metrics, driving continuous improvement.
- Coordinate and lead disaster recovery and business continuity planning for ERP and database systems.
- Stay current on emerging ERP and database technologies, recommending innovative solutions where appropriate.
- Lead enterprise-wide ERP and database implementations and enhancements.
- Collect, analyze, and present monthly SLA metrics, ensuring transparency and accountability.
- Investigate, communicate, and resolve SLA compliance issues.
- Lead service-disruption events, including root cause analysis, stakeholder communication, and escalation to vendors and leadership.
- Drive the annual technology roadmap, aligning systems strategy with business objectives.
- Guide associate development through structured training, coaching, and career growth plans.
What You Bring
- Bachelor’s degree in Information Systems, Computer Science, or a related field.
- 8 years of ERP systems experience, with 3 years in a leadership role.
- Proven expertise in SAP Basis and SAP S/4HANA with RISE (or comparable ERP environments).
- Strong knowledge of database administration and architecture, including HANA, Oracle, and SQL Server.
- Experience overseeing complex, integrated enterprise environments with a focus on availability, security, and performance.
- Demonstrated ability to lead teams, manage vendors, and communicate effectively with technical and non-technical stakeholders.
Why This Role
This position offers the opportunity to:
- Lead enterprise-critical platforms
- Influence long-term technology strategy
- Mentor and grow high-performing technical teams
- Work at the forefront of modern ERP and database transformation
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #706-IT York
Salary : $101,000 - $151,000