Digital Content Coordinator

Job Title: Digital Content Coordinator
Location: Pittsburgh, Pennsylvania
Type: Contract
Contractor Work Model: Hybrid – onsite and remote

SUMMARY:
The Contractor for Digital Content is responsible for partnering with Creative/Design, Site Merchandising, Digital Tech, and other cross-functional teams to manage, build, QA, validate, and deliver digital content through the content management system (CMS).

Responsibilities

• Build, preview, self-validate, and schedule for publication all assets across multiple environments/devices/platforms in the current Content Management System multiple times a week to multiple sites.
• Act as a key player on the working team for content as it pertains to the content strategy project initiative and content life cycle process improvement.
• Manage web content by configuring links, text, images, schemes, templates, margins, and more following the tool’s automated workflow and multilayered asset composition.
• Coordinate and manage builds against multiple content publishes with overlapping timelines and requirements.
• Partner with the Site Merchandising team to establish benchmarks & goals to maximize engagement and drive click-through/conversion.
• Attend and engage in marketing meetings where feedback will be needed regarding building, timelines, coordination, etc., on a weekly basis.
• Collaborate with design teams based on handoffs for each site, page, and touchpoint from various templates and requirement levels to support the build.
• Responsible for scheduling and partnering with appropriate teams to review and validate the upcoming webset changes in a preview environment for the desktop, mobile, and app experience, ensuring the quality assurance of content before publishing live to the site.
• Highly organized and able to determine personal timelines based on priorities on any given day or week.
• Contribute to the CMS tool-related enhancement project launches, including interactive demos and sessions, while working alongside technical CMS Engineers, UI Engineers, and Product Manager.
• Ability and willingness to problem solve and triage through cross-functional partners such as Designers, UI Engineers, and Technical Partners.
• Ability to monitor early morning deployment callouts and triage the site on behalf of the Content team if required, which typically occurs after work hours on the weekends and/or holidays.

• Bachelor’s Degree required with a field of study in Marketing, Computer Development, Business Administration, or a related field preferred
• E-commerce and retail experience preferred
• Content management system experience preferred
• Contentstack experience preferred
• Strong verbal, written, and interpersonal communication skills
• Demonstrates collaborative skills and ability to work well within a team environment, as well as setting personal timelines
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines, strategy, and reporting

System One, and its subsidiaries, including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we also offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh