What are the responsibilities and job description for the Customer Service Coordinator position at System One?
We are currently seeking a proactive and detail-oriented Customer Service Coordinator to join our Dallas, TX team. This role is central to providing excellent service to our customers, supporting day-to-day office operations, and ensuring accurate order processing and front-office coordination.
Key Responsibilities
Customer Support & Front Office Duties
Order Processing & Administrative Tasks
Cross-Functional Support
Requirements
Ideal Candidate Will
Ref: #160-Wind Texas
Key Responsibilities
Customer Support & Front Office Duties
- Serve as the first point of contact for customers via phone, email, and in-person visitors
- Greet and assist walk-in guests, ensuring a positive and professional first impression
- Promptly and accurately respond to customer inquiries and service-related questions
- Manage inbound calls, route messages appropriately, and support general office communications
Order Processing & Administrative Tasks
- Enter and manage customer orders with accuracy in QuickBooks and/or ERP systems
- Prepare customer quotes, invoices, and related documents
- Support daily postings, documentation, and file organization
- Assist with basic office duties such as mail distribution, supply management, and scheduling
Cross-Functional Support
- Collaborate with logistics, purchasing, and operations teams to ensure seamless order fulfillment
- Maintain detailed and organized records of transactions, communications, and client interactions
- Provide backup support to other team members as needed
Requirements
- High school diploma required; associate degree or relevant coursework preferred
- 2 years of experience in customer service, administrative, or order entry roles
- Proficient in QuickBooks and Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills
- Ability to stay organized, multitask, and manage time effectively in a fast-paced environment
Ideal Candidate Will
- Deliver high-quality work with attention to detail and accuracy
- Be comfortable working in a busy, hands-on shop environment and adaptable to a setting that is more active than a typical office
- Communicate clearly, listen actively, and build strong relationships
- Stay calm under pressure and remain solution-focused when resolving issues
- Be proactive, dependable, and willing to jump in wherever needed
Ref: #160-Wind Texas