Broker Support Coordinator (Health Insurance)

Broker Support Coordinator (Health Insurance)

Primarily Remote | Temporary | Baltimore, MD (Occasional Onsite)

About the Role

We’re supporting a health insurance broker management team during a high-volume busy season and are looking for a hands-on Broker Support Coordinator to help keep day-to-day operations running smoothly.

This is not a sales role. You will not be selling insurance. Instead, you’ll work behind the scenes to support brokers and internal sales teams, helping resolve issues, answer questions, and keep enrollments moving during ACA and Medicare peak periods.

This role is well suited for someone with a background in health insurance customer support, enrollment, or sales support who is comfortable working in a fast-paced, highly regulated environment.

What You’ll Be Doing

• Supporting insurance brokers with day-to-day questions and issue resolution

• Managing a shared inbox and responding to a high volume of inquiries

• Checking application status, resolving missing information, and troubleshooting enrollment issues

• Assisting with commission-related questions and payment discrepancies

• Helping with required monthly government enrollment reporting (training provided)

• Coordinating with internal teams to research and resolve escalations

• Adapting quickly to changing regulations, systems, and processes common in the insurance space

Tools You’ll Use

• CRM platforms, including Salesforce (ACA-related work) and Nations Medicare (Medicare-related work)

• Microsoft Outlook, Excel, and Word

What We’re Looking For

• Experience supporting customers, brokers, agents, or sales teams in a health insurance or regulated environment

• Comfort working in high-volume, deadline-driven settings

• Strong written and verbal communication skills

• Highly organized, detail-oriented, and adaptable

• Ability to learn new systems and processes quickly

Nice to Have (Not Required)

• Medicare or ACA enrollment experience

• Prior broker support, enrollment operations, or sales support experience

• Familiarity with payer-side health insurance environments

Work Setup

• Primarily remote

• Occasional onsite meetings or training in the Baltimore area (typically once per month)

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)