What are the responsibilities and job description for the Critical Role: Incident Manager – Philadelphia, PA (Onsite) position at Sysmind, LLC?
Incident Manager
Philadelphia, PA (100% Onsite)
Duration: 6 Months
Experience Required: 6–8 Years
We are seeking an experienced Incident Manager to join our team onsite in Philadelphia, PA. This role demands strong leadership in incident command, SRE and operations engineering, reliability architecture, automation, and observability. The ideal candidate will excel at executive communication and guiding cross‑functional teams through high‑impact outages, systemic problem resolution, and large‑scale change events.
Key Responsibilities:
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Lead incident response and command during critical outages.
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Drive systemic problem resolution and reliability improvements.
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Manage large‑scale change events with cross‑functional collaboration.
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Implement automation and observability practices to enhance operational resilience.
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Communicate effectively with executives and stakeholders during high‑impact incidents.
Required Skills:
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Incident Management expertise
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SRE & Operations Engineering
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Reliability Architecture
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Automation & Observability
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Executive Communication
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Cross‑functional Leadership
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.