What are the responsibilities and job description for the Junior Customer Solutions Engineer position at Sysdig and Careers?
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
- Support customers as a junior technical resource on the Sysdig Platform, reporting to the Sr. Director of Customer Success.
- Learn how to build strong relationships with customer teams and technical users.
- Assist with aligning Sysdig features to customer use cases and goals.
- Shadow and participate in customer calls, workshops, and troubleshooting sessions.
- Help with basic configuration, data collection, and environment checks under the guidance of senior engineers.
- Capture customer questions and feedback to share internally with Product and Customer Success teams.
- Partner with teammates across Customer Success, Sales, and Support to deliver a seamless customer experience.
What you will bring with you
- Bachelor's degree in Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Computer Science, or a related field.
- Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships).
- Familiarity with Linux basics and curiosity about Kubernetes.
- Interest in learning scripting, APIs, and automation tools.
- Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance).
- Exposure to Prometheus, observability, or DevOps concepts in school or side projects.
What we look for
- Early career technologists who are curious, collaborative, with an interest to stay up to date with industry trends
- Interest in cybersecurity and solving real-world cloud security problems with a curiosity to stay up to date with industry trends and new cloud security technologies.
- Internship, project, or certification experience with cloud, monitoring, or security technologies
- Willingness to grow technical depth in areas like Kubernetes, cloud platforms, monitoring, and security.
- A team player who succeeds in an environment of mentorship and knowledge-sharing with a willingness to work directly with customers.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
The U.S. annual compensation range for this full-time position is between $56,100 and $77,110 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
#LI- MG1
#LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $56,100 - $77,110