What are the responsibilities and job description for the Associate Director of Online Student Success position at Syracuse University?
Job Description
The Associate Director manages all day-to-day operations of the unit, including consistent processing and accuracy of admissions and student records. Working directly with the Directors of Admissions and Advising, the Associate Director is responsible for leading and managing operations across the student experience unit, developing process efficiencies that will bring the unit to scale, and thinking strategically and operationally as it relates to online and commuter student success and retention. The Associate Director defines workflows and processes for admissions functions and all student records functions. The Associate Director supervises both admissions and operational staff and serves as proxy for the Director of Admissions as needed.
This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Associate Director manages all day-to-day operations of the unit, including consistent processing and accuracy of admissions and student records. Working directly with the Directors of Admissions and Advising, the Associate Director is responsible for leading and managing operations across the student experience unit, developing process efficiencies that will bring the unit to scale, and thinking strategically and operationally as it relates to online and commuter student success and retention. The Associate Director defines workflows and processes for admissions functions and all student records functions. The Associate Director supervises both admissions and operational staff and serves as proxy for the Director of Admissions as needed.
This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.
Education and Experience
- Bachelors degree required. Masters degree preferred.
- 5 plus years of experience in higher education, operations management, or related field
- Demonstrated progressive leadership and operational experience, including supervision of staff
- Demonstrates consistent leadership and initiative
- Exceptional administrative acumen
- Strong customer service background preferred
- Familiarity with online learning technology a plus
- Excellent computer skills (Microsoft Office Suite)
- Knowledge of University policies and procedures, Rules & Regulations, etc
- Ability to utilize all available technology to include, but not limited to, Orange SUccess, Onbase, PeopleSoft, CollegeNet, DegreeWorks.
- Proven ability to collect information and maintain discretion
- Ability to work independently as well as collaboratively, and to foster the success of others
- Knowledge of undergraduate and graduate level university degree requirements
- Ability to actively listen, independently problem solve, and effectively communicate with students, colleagues, and the broader university community
- Ability to work with a diverse population
- Leads admissions and enrollment operations for the Office of Online Student Success (OSS) including but not limited to oversight of records processing in Slate and PeopleSoft, and oversight of application management, down-funnel conversions, and admission decision processes.
- Leads and is responsible for accurate and consistent processing of admissions records and the transition to matriculated student records.
- Oversees the development and maintenance of reporting systems to support tracking between Slate and PeopleSoft.
- Supervises OSS admissions operations, inquiry management, and admissions advising staff (5-7 FTE).
- Provides operational admissions support for a small population of commuter students.
- Leads advising operations across the Online Student Success unit including but not limited to leading efficiencies of processes and operations, managing student records reporting functions, transfer credit processes.
- Academic probation processes, degree certification processes, and high-level workflows around petitions, IUT’s, transfer credit, declarations, exceptions, FERPA forms, and other student services related documents.
- Serves as the primary oversight of the day-to-day unit operations.
- In partnership with the Director of Admission, manages strategic oversight and departmental goals and objectives.
- Supports the Director of Admissions in setting strategic goals and priorities for the division.
- Drives student success outcomes.
- Serves as department primary point of contact for operational functions, data analysis, management, and reporting.
- Ensures all operational aspects of the division are accurate, relevant, and regularly assessed for efficiency.
- Other duties as assigned.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.