What are the responsibilities and job description for the Admissions Advisor position at Syracuse University?
Job Description
The Admissions Advisor serves as a key point of contact for prospective students interested in SU’s part-time online degree and certificate programs through SU Global. This role advises and supports undergraduate & graduate applicants through the admissions process, from initial inquiry through enrollment, delivering best-in-class, personalized service at all touchpoints. This role conducts transfer credit evaluations, assesses applicant admissibility, and ensures all required application materials are submitted and reviewed in accordance with University policies.
Working collaboratively with internal admissions teams, academic units, and external recruiting partners, the Advisor helps develop and implement recruitment strategies that generate, manage, and convert prospective student inquiries. This role includes analyzing applicant materials, maintaining accurate records, and providing white-glove support through complex admissions pathways, including matriculated and non-matriculated options. This role coordinates monthly information sessions and advises prospective students across existing and new online programs. This position plays a critical role in advancing enrollment goals while delivering an exceptional, student-centered admissions experience. This position is expected to work on-campus to collaborate in real time with teammates and campus partners, troubleshoot complex admissions challenges, and provide mentoring and knowledge sharing that strengthens individual and team performance. May require availability outside standard hours. May require availability outside standard hours.
Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We’re Looking For Team Members Who Thrive In
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Admissions Advisor serves as a key point of contact for prospective students interested in SU’s part-time online degree and certificate programs through SU Global. This role advises and supports undergraduate & graduate applicants through the admissions process, from initial inquiry through enrollment, delivering best-in-class, personalized service at all touchpoints. This role conducts transfer credit evaluations, assesses applicant admissibility, and ensures all required application materials are submitted and reviewed in accordance with University policies.
Working collaboratively with internal admissions teams, academic units, and external recruiting partners, the Advisor helps develop and implement recruitment strategies that generate, manage, and convert prospective student inquiries. This role includes analyzing applicant materials, maintaining accurate records, and providing white-glove support through complex admissions pathways, including matriculated and non-matriculated options. This role coordinates monthly information sessions and advises prospective students across existing and new online programs. This position plays a critical role in advancing enrollment goals while delivering an exceptional, student-centered admissions experience. This position is expected to work on-campus to collaborate in real time with teammates and campus partners, troubleshoot complex admissions challenges, and provide mentoring and knowledge sharing that strengthens individual and team performance. May require availability outside standard hours. May require availability outside standard hours.
Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We’re Looking For Team Members Who Thrive In
- High-energy, in-person environments where innovation happens face-to-face
- Flexible scheduling that follows student needs, not the clock
- Startup intensity within a world-class university structure
Education and Experience
- Bachelor’s degree required.
- Minimum three years of experience in recruiting, admissions, or related customer service field required.
- Strong written and oral communication skills required.
- Strong institutional knowledge, community engagement, and collaboration with undergraduate and graduate recruitment staff based within the university’s academic units.
- Knowledge of university admissions policies and procedures.
- Exceptional interpersonal skills and the ability to develop relationships with local agencies, vendors, etc.
- Demonstrable knowledge of and experience with higher education academic practices.
- Excellent oral and written communication skills; ability to work with students; ability to problem-solve and liaise with the broader University community on behalf of students, in-depth knowledge of the University rules, regulations and degree requirements; ability to manage confidential records in accordance with Family Educational Rights and Privacy Act (FERPA) regulations.
- Proficiency in Microsoft Office and other technology used in student service delivery.
- Current knowledge of social media trends/platforms.
- Strong computer and analytical skills/capabilities.
- Demonstrate ability to collaborate in an in-person team environment; comfortable with peer-to-peer problem solving, real-time feedback, rapid workflow iteration in a fast-paced, startup-style setting, and contributing to a shared learning culture.
- Serve as an admissions advising point of contact for prospective students interested in SU’s part-time online degree & certificate programs, providing guidance from initial inquiry through enrollment.
- Conduct thorough admissions consultations tailored to each prospective student’s academic needs.
- Advise and support undergraduate and graduate applicants through the admissions process, ensuring a high-quality, student-centered experience.
- Complete unofficial transfer credit evaluations and assess applicant admissibility in alignment with University policies and standards, ensuring uniform credit awards.
- Review/analyze application materials to ensure completeness and accuracy prior to admission decisions.
- Develop and execute recruitment strategies to generate, manage, and convert prospective student inquiries.
- Collaborate in person with internal admissions teams and academic units to troubleshoot complex student issues in real time, share knowledge across cases, maintain consistency in advising practices, and actively mentor teammates to build individual and team effectiveness.
- Maintain regular in-person availability to teammates, colleagues, and supervisors to resolve questions, address student concerns, and keep workflows moving efficiently.
- Maintain accurate inquiry and application records within admissions and CRM systems.
- Provide timely, personalized communication to guide prospects through multiple admissions pathways, including matriculated & non-matriculated options.
- Utilize Slate, OnBase, and other systems.
- Respond to phone calls, emails, and information requests.
- Assist with recruitment for Syracuse University online degree programs and serve as an ambassador for the Office of Online Student Success and SU Global at recruitment events, information sessions, and presentations. This includes a presence at admissions sessions, military briefings and external engagements which may require travel.
- Coordinate and participate in monthly virtual information sessions and other outreach activities to support recruitment efforts.
- Advise prospective students across existing and new online programs supported by SU Global.
- Analyze reports to help inform enrollment strategies.
- Partner with other entities to address issues of enrollment and retention, help forecast upcoming terms and program interests.
- Develop and maintain working relationships with the university’s undergraduate and graduate recruiters in the schools and colleges.
- Act as their liaison when interacting with prospective students, making recommendations and referrals as appropriate.
- Other duties as assigned.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.