What are the responsibilities and job description for the Residence Hall Operations Coordinator position at Syracuse University?
Job Description
The Residence Hall Operations Coordinator is a staff member in Residential Living. This position assists with managing operational aspects of residential communities having 450 to 1200 residents and reports to the Operations Specialist. Major responsibilities include management of multiple residence hall main desks (including supervision of student desk staff), assistance with opening and closing of residential facilities, and oversight of the package and mail deliveries for the residence halls. This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development.
This is a 10-month position following the academic year calendar (mid-August through mid-May).
Education and Experience
Oversight And Supervision Of (Multiple) Residence Hall Main Desks
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Residence Hall Operations Coordinator is a staff member in Residential Living. This position assists with managing operational aspects of residential communities having 450 to 1200 residents and reports to the Operations Specialist. Major responsibilities include management of multiple residence hall main desks (including supervision of student desk staff), assistance with opening and closing of residential facilities, and oversight of the package and mail deliveries for the residence halls. This role provides a high level of customer service to students and is part of a residential team that centers around student learning and development.
This is a 10-month position following the academic year calendar (mid-August through mid-May).
Education and Experience
- Bachelor’s degree preferred and/or equivalent experience.
- Strong customer service, administrative, and problem-solving skills, including attention to detail.
- Excellent written and verbal communication skills.
- Ability to supervise student staff.
- Strong ability to handle multiple priorities and work across many different constituencies.
- Experience general administrative responsibilities, coordination of processes, and supervision of front-line service staff.
- Proficiency in Microsoft Office suite is preferred.
Oversight And Supervision Of (Multiple) Residence Hall Main Desks
- Completion of administrative tasks and main desk operations as necessary. This includes ensuring packages are logged and distributed in a timely fashion, troubleshooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, and monitoring and ordering equipment as needed.
- The Residence Hall Operations Coordinator will cover desk shifts (during standard work hours) when a shift cannot be filled.
- Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall and 7-9 Exercise Attendants where applicable.
- Create and monitor work schedule for Main Desk Assistants.
- Process weekly payroll for all student staff.
- Serves as the housing coordinator for one or more buildings: works closely with the Housing Office and the Residence Directors to track and report hall vacancies.
- Assist in the coordination of living agreements.
- Serve as a contact point for Facilities Services regarding facility-related issues and concerns.
- Walk halls weekly with Residence Directors.
- Oversees administrative processes related to hall opening and closing.
- Staff member assigned to Milton Hall will oversee Milton Hall Fitness Center.
- Provide general administrative support for two to three Residence Directors. This could include budget processing, creating/disseminating communications, processing on-call logs, etc.
- Serves on University, Divisional, and Departmental Committees as requested.
- Takes an active interest in identifying and participating in his/her professional development. Adheres to the Association of College and University Officers-International (ACUHO-I), National Association of Student Personnel Administrators (NASPA) and America College Personnel Administrators (ACPA) ethical standards.
- Serves on University, Divisional, and Departmental Committees as requested.
- Exhibits the ability to engage in in-depth self-reflection and apply what they have learned to their professional and personal lives.
- Presents workshops and training sessions to staff and students.
- Works to develop intercultural competency skills and to create inclusive residential environments.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.