What are the responsibilities and job description for the Academic Support Coordinator position at Syracuse University?
Job Description
Provide support to students, faculty, and staff by performing administrative functions related to the academic mission of the department that require independent judgment and a high level of confidentiality. Serve as a resource for faculty, staff, and students by keeping current on College and University policies/activities related to course scheduling, registration, and student records, and maintaining strong professional relationships across campus. Provide analysis and recommendations regarding scheduling and enrollment to Chair. Requires on campus in-office work during regular business days/hours.
The position provides comprehensive support for curriculum processes, including scheduling classes, processing approved curriculum changes, and coordinating class date, time, and location (DTR) changes as well as enrollment restrictions. Responsibilities in graduate recruitment include responding to inquiries, maintaining application files, and managing graduate school admissions. Position serves as coordinator for new graduate student orientation, oversees thesis and dissertation processes, and tracks graduate student milestones while liaising with the Graduate School. The role also provides administrative support to Area Directors as needed.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Provide support to students, faculty, and staff by performing administrative functions related to the academic mission of the department that require independent judgment and a high level of confidentiality. Serve as a resource for faculty, staff, and students by keeping current on College and University policies/activities related to course scheduling, registration, and student records, and maintaining strong professional relationships across campus. Provide analysis and recommendations regarding scheduling and enrollment to Chair. Requires on campus in-office work during regular business days/hours.
The position provides comprehensive support for curriculum processes, including scheduling classes, processing approved curriculum changes, and coordinating class date, time, and location (DTR) changes as well as enrollment restrictions. Responsibilities in graduate recruitment include responding to inquiries, maintaining application files, and managing graduate school admissions. Position serves as coordinator for new graduate student orientation, oversees thesis and dissertation processes, and tracks graduate student milestones while liaising with the Graduate School. The role also provides administrative support to Area Directors as needed.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience
- Associate’s degree or equivalent preferred.
- Two (2) plus years relevant work experience in academic setting.
- Experience with Microsoft Office software for word processing and spreadsheets as well as PeopleSoft software used by the University for class scheduling/academic records and OnBase for graduate application processing and degree monitoring.
- Management and communication skills to work effectively with faculty, staff, and students to complete various complex tasks effecting degree programs, academic program, and course offerings.
- Manage class scheduling, enrollment, final exam scheduling, classroom assignments, student data inquiries and other academic-related issues for the Department.
- Maintain, analyze, and organize Departmental student-related data including academic and enrollment statistics and trends, and utilize data analysis to form recommendations for course offerings, cancelations, etc.
- Assist faculty leaders with confirmation of classes each semester (including summer), verifying accurate posting of course-related information to MySlice.
- Confer with Student Records, CAS Dean’s Office, Registrar Office, Graduate School and University Senate to clarify all curricular issues, changes and updates.
- Liaison with other schools/colleges with regard to curricular changes impacting requirements.
- Work with staff from other departments to eliminate conflicts among required courses.
- Perform various administrative duties for prospective and current undergraduate and graduate students and support departmental student groups and organizations.
- Be present in the office to provide services to campus constituents.
- Answer student inquiries.
- Provide statistical information and analysis to faculty leaders for decision-making purposes.
- Maintain accurate student records, ensuring that degree requirements are met.
- Maintain documents and procedures for undergraduate and graduate students.
- Assist faculty leaders with the management of undergraduate advisor assignments, TA assignments, undergraduate certifications and audits.
- Process approved curriculum changes and ensure accurate implementation.
- Manage graduate school admission through the SLATE system.
- Coordinate new graduate student orientation.
- Coordinate communications with student groups.
- Serve as a resource for faculty, staff, and students.
- Maintain knowledge of and provide support for PeopleSoft, MySlice, OnBase, Blackboard, SLATE, and class scheduling/class enrollment/curriculum procedures.
- Adapt and retool as campus business processes develop over time and, as a result, assignments are reviewed and revised.
- Provide back-up coverage for front desk reception, and assist with other staff responsibilities as needed.
- Other duties as assigned
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.