What are the responsibilities and job description for the Key Account Manager position at Synthomer?
Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.
At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.
The Sales Manager role is focused firmly on delivering profitable sales growth through the identification and execution of opportunities in support of the short and long term objectives of the Adhesive Solutions business in the Americas region. The Sales Manager works within the Sales organization and with the broader business team to build an opportunity pipeline and account plans for the assigned territory.
Roles And Responsibilities
At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.
The Sales Manager role is focused firmly on delivering profitable sales growth through the identification and execution of opportunities in support of the short and long term objectives of the Adhesive Solutions business in the Americas region. The Sales Manager works within the Sales organization and with the broader business team to build an opportunity pipeline and account plans for the assigned territory.
Roles And Responsibilities
- Drive new business development within the sales organization by identifying unmet needs, prioritizing opportunities, marshaling support within the organization, and commercializing opportunities
- Document opportunities and Customer interactions within the CRM system
- Build and maintain account plans reflecting Customer strategy, position within the value chain, key contacts, historical performance, and opportunity summary
- Provide input to and develop plans to deliver the agreed business targets - volumes, margin, profitability (product and territory), and working capital (accounts receivables and percent current).
- Utilize forecasting tools for applicable inputs.
- Actively assess, manage and communicate progress towards plan as well as identify contingencies.
- Develop strong relationships with existing and new customers that enables business retention and growth
- Bachelor's degree within a technical discipline
- 5-10 years of experience with at least 5 years within sales or account management
- Requires strong communication and problem-solving skills.
- Requires a strong strategic orientation and highly proficient analytical skills.
- Experience in working in a multicultural environmental.
- Motivated and very driven individual capable of identifying opportunities through analysis of current client base, as well as potential new business and market drivers.
- Demonstrated track record of successful sales and sales management.
- Experience in the specialty chemical industry
- Demonstrated problem solving and project leadership abilities.
- Demonstrated disciplined use/enforcement of Customer Relationship Management and forecasting tools
- Market and customer knowledge in the adhesives industry, with strong technical and market experience in water based PSA’s and building and construction applications
- Cross functional experience in Technology, Marketing, or Purchasing
- Problem-solving capabilities
- Product portfolio knowledge
- Established relationships with key customers in assigned markets
- Strong understanding of customer and market dynamics and requirements.
- 💰 Competitive, market-aligned compensation
- 🎯 Discretionary global bonus scheme
- 📈 Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
- 🚗 Company car or car allowance – varies by region and role
- 🩺 Healthcare – tailored to regional locations
- 👶 Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
- 🏡 Working options – flexibility where it matters, based on role and business needs
- 📚 Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
- 💙 Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
- 🌱 Retirement / pension contributions – plans vary by country
- 🤝 Culture of Inclusion – where everyone can thrive
- 🏆 Performance culture, global reward & recognition programmes